Reviews
Had a sensor replaced, a 3 hour job took them 8 days ,
Had a sensor replaced, a 3 hour job took them 8 days , left me without transportation and no loaner to boot. Had medical appt that couldn’t be changed. But dealership did not care, I had this V part replaced once when it was recalled, I took it to a dealership in KY an was in an out in 2 1/2 hours, did not have to leave my car there for days. Definitely won’t be going here again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Was very pleased with appointment.
Was very pleased with appointment. Very smooth, quick and courteous customer service. Showed up to appointment and was attended to quickly
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team!
I work for Spartan Energy Services.
I work for Spartan Energy Services. Our company relies on companies like Shamaley Ford to get fast, friendly service to keep our fleet going. Jesus Rosales has been outstanding keeping that service. Always willing to help, always keeping us updated on the vehicles status. Will most certainly recommend Shamaley Ford and we will definitely continue to come back and do business here in the near future. Thanks again Mr. Rosales!
- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Wonderful customer service, I have purchased three
Wonderful customer service, I have purchased three vehicles from Victor Munoz, and will continue to buy from Shamaley Ford because of him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.
Escape Health Check
Brought my car in for an oil change and it also had a recall that needed to be done. They picked me up from work and took me to shop for get my car when work completed. Truly appreciated the service. Main reason I brought it into the shop is the Check engine light came on. For the type of work detail it will need to stay at the shop for a few days to do a full diagnostics check. I love my vehicle so I want to take care of it and maintain to be the best level as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Shamaley Ford! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging our service staff for providing you with a great service experience. We appreciate your business and the Five-Star review!
Great experience
Jerry E. assisted me and he was very friendly and helpful as soon as I drove in. He definitely gets five stars! He was transparent and explained everything that was done to my vehicle in detail, and explained the charges as well. He is an excellent service advisor, and he is definitely an asset to the company.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Silvia, thank you for acknowledging Jerry for his professionalism and dedication. At Shamaley Ford, we appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated and it would be our pleasure to assist you again.
Mister
Very professional staff, quick in and out all pefext
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.
Service Center
Thank you for excellent service. Washing my truck was not necessary but such a nice surprise!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marisa, we're happy to hear you had such a positive experience with our team!
Andres was very courteous and attentive.
Andres was very courteous and attentive. I got my car back in good time. And my car got washed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for acknowledging Andres for his professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!
They are very helpful a treat you good.
They are very helpful a treat you good. Enjoy going there they will always take of our cars
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!