Reviews
Service was good, person attending was good but why were
Service was good, person attending was good but why were my tire tools being used on another vehicle and back seat area all items under seat all over back floor area?
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com
An excellent customer service from everyone who assisted
An excellent customer service from everyone who assisted us: Carlos Pineda, Jorge Luna, and Javier Jiménez.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Moses, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome dealership!
Awesome dealership! Great customer service. Couldn’t have taken my vehicle to any place better to have its tires switched out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mario Villanueva (service representative) did an
Mario Villanueva (service representative) did an outstanding job keeping me posted on scheduled work. Truck service and repairs were completed on time to my satisfaction, outstanding service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!
Kind friendly staff.
Kind friendly staff. You must notify them if you have a maintenance plan, they don’t look up the information of the vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Ereyjr12, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please contact us if there's anything we can do to make your next visit a 5-star experience. Sasha Martinez, Customer Relations Director smartinez@group1auto.com
Good service , all time attention I like the service
Good service , all time attention I like the service the people good comunication all the time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service knowledgeable staff and friendly.
Excellent service knowledgeable staff and friendly.wil continue to bring my car for service here in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The service was prompt reliable, and service rep was
The service was prompt reliable, and service rep was helpful curidouis would return for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
I have purchased three vehicles over the years at this
I have purchased three vehicles over the years at this dealership. All of the employees are extremely polite and are dedicated to helping their customers needs, whether its for a vehicle or vehicle service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you very much to Jesus Rosales he has helped us a
Thank you very much to Jesus Rosales he has helped us a lot when we take our vehicle in
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Jesus here at Shamaley Ford! Feel free to reach out to us if you need anything. Have a wonderful day.