Reviews
the advisor helping me was really proffesional and
the advisor helping me was really proffesional and helpful. the financial advisor had a great car in trade for current one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
They were very professional and attentive to my needs.
They were very professional and attentive to my needs. JC helped me get close to a price point I was happy with. It's never a short process purchasing a vehicle, but they kept the process moving along relatively quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service and service advisor.
Great customer service and service advisor. Addressed all my questions and made sure I was notified the status of my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nellie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Honest feedback and great service.
Honest feedback and great service. Showed inventory and worked around our budget. Will comeback soon for another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service and work.
Great customer service and work. Have great amenities during your wait. Only thing that would have been better is if there was Mountain Dew in the soda machine. Mario was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and service advisor Jake Chaney only
Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com
I had work done on my car.
I had work done on my car. The service was great and quick. Maria keep me informed about every thing. I was pleased. Thank you maria.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!
Our service representative, Chuy, is great.
Our service representative, Chuy, is great. I have tried the service departments at three local dealerships, and I am more than satisfied with the service Chuy always provides.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Kay was very professional and perfect at communicating
Kay was very professional and perfect at communicating with me regarding issues with my vehicle . Got everything fix as i wanted had some issues but Kay handled them in a very professional and timly way possible
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!
My truck had white over spray inside and outside.
My truck had white over spray inside and outside. My rep said he would wash anytime I could bring it back. Hopefully he remembers my truck.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I’m sorry for the inconvenience you faced regarding your vehicle service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com