Skip to main content

Group 1 Ford of El Paso

(2,114 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

I Fel god and they answer all my questions the mechanic

I Fel god and they answer all my questions the mechanic are all professionall I like it 👍👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

I bought my truck from another Ford dealer and it was

I bought my truck from another Ford dealer and it was horrible experience. I went to Shamaley to have it repaired and the experience was very pleasant. I will buy my next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Allan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Great service.

Great service. Worked with me and understood. Overall I was happy with the service they provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Overall great experience, didn’t have any added costs to

Overall great experience, didn’t have any added costs to vehicle other than ttl and fees. Other dealerships are charging for stuff you don’t want or need. Highly recommend Shamaley Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Thanks again for the recommendation, and have an amazing day!

Shamaley Ford Service department is always professional

Shamaley Ford Service department is always professional and service providers like Keeosha Durr always ensure the best experience possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Keeosha and team! We hope you have a great day!

Service technician was very polite and the facility was

Service technician was very polite and the facility was great and accommodating. Technician was knowledgeable and helpful with advise on parts for my truck that I?m looking to buy later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Sandra, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall great experience, didn?

Overall great experience, didn?t have any added costs to vehicle other than ttl and fees. Other dealerships are charging for stuff you don?t want or need. Highly recommend Shamaley Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Ramon, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Thanks again for the recommendation, and have an amazing day!

Excellent customer service and professional.

Excellent customer service and professional. Thanks to Jerry Myles. Very please with Shamaleyservice. Exceptional experience with Jerry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent customer service.

Excellent customer service. Professional and knowledgeable vehicle care. A very good value overall in maintenance and upgrades.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Excellent location and lots of variety of inventory staff

Excellent location and lots of variety of inventory staff and very good customer service Great car repair and paint job. They will try their best to get you what you want

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Holguin, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!