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Group 1 Ford of El Paso

(2,114 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Vehicle maintenance done in a timely manner.

Vehicle maintenance done in a timely manner. Alexis H. Is one of the best advisors at the dealership. I recommend asking for him when going for a service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

Jake was very professional and helpful.

Jake was very professional and helpful. I was not asked to purchase anything that I could not afford. He greeted me with a handshake and smile arriving and departing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Raul, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

Great services fast and professional will definitely be

Great services fast and professional will definitely be back took less than 1 hour to complete service quality work and professional service advisors keep me updated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jake was professional and upfront.

Jake was professional and upfront. He listened to everything I wanted to know about my truck and tire options and presented cost with options. I’ve been going there for years and service department is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about Jake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jose was very attentive and kept me informed on the work

Jose was very attentive and kept me informed on the work that was being done to my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Sigalag, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Went there to get my car inspection.

Went there to get my car inspection. It was quick and easy, with great customer service. I highly recommend this place for any of your car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Benito, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Excellent customer service from all departments.

Excellent customer service from all departments. They go out of their way to welcome e you and ensure you are Informed of all processes. They knew you updated throughout. Have purchased multiple vehicles here and always leave happy. Service side is just as awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Linda, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Excellent place to service my vehicles.

Excellent place to service my vehicles. I have been here before and they are always great!! Great staff and facilities. Thanks to Maria and crew!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Eric, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

The besttt experience ever.

The besttt experience ever. Did not do me dirty, the service team deserves a raise :) they did an absolutely spotless job ! Give them a raise please ?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Ashley, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

My truck was serviced in a timely manner.

My truck was serviced in a timely manner. I was offered a ride to where ever I needed to go. They would drop me off and pick me up however I decided to stay at wait. They had a soda fountain, coffee, and water to offer customers that were waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi April, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!