Reviews
Received excellent service from Shamaley and Mr Carrillo
Received excellent service from Shamaley and Mr Carrillo was very helpful. Recommend it to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience!
Great experience! Maria was amazing! The tech has us in and out quickly. Will definitely recommend to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bonnie, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had requested a full car detailing alongside my service
I had requested a full car detailing alongside my service with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from my home. The car was picked up very late and then it was kept for almost two days. It returned smelling so bad, it worse off than when it left my garage, Absolutely no detailing was done and there were stains all over the seats., I called the service rep Daniel so many times he wouldn’t pick my calls so I escalated to a Manager who was quick to blame it on the detailing company & indignantly offered me a refund for detailing when I refused she said they’ll pick it up again for detailing but there’s no vehicle for me to use for my family for another 24hours. I basically had to beg for a loaner and that wasn’t forthcoming, I’m disappointed that after using my money to uber & Lyft for almost 2 days I’m treated in this manner. . I’m really upset and dissatisfied. Ford just wasted my time and money for a simple request.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com
Never had a problem getting my truck serviced at this
Never had a problem getting my truck serviced at this garage. Jerry helped us with what we needed and also helped us to get a rental while my truck was being serviced for a couple of days.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
This is the second time I've gone fur service and have
This is the second time I've gone fur service and have waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced and have been very disappointed twice.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com
Warranty work took longer than expected, recieved a
Warranty work took longer than expected, recieved a rental while work was done. Satisfied with work done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. Please don't hesitate to reach out to us if there's anything more we can do!
Excellent customer service!
Excellent customer service!! Highly recommend Our service technician very professional and helpful Thank You for your service
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Martin, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service.
Great service. That' why l go there to get my truck sercive,they do agreat job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Took vehicle in for servicing.
Took vehicle in for servicing. While it was inconvenient to have to waits for parts and installation, taking 1 1/2 weeks, the overall endpoint was superb, looking and running like a brand new car. Chuy Rosales was our service advisor and did everything he could to help us, explaining the vehicle status with each step. He was a tremendous help, going above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Elsa, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Took the raptor for service and after completing the job
Took the raptor for service and after completing the job they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com