Reviews
Excellent experience.
Excellent experience. JC is always so helpful I would recommend him to all my family members
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Went in for an oil change.
Went in for an oil change. Had an appointment for 1:15 and the car was finished by 3:30. As a customer that is unacceptable. In another occasion went in for an oil change with no appointment and they took the same time so do I need an appointment. Service was good not the wait time
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (915) 591-8600 so we can work towards a resolution. We look forward to hearing from you.
Took my car in for an oil change and state inspection, as
Took my car in for an oil change and state inspection, as soon as I walked in someone was there to greet me and help. It was a quick and easy process to get signed in, as well as to create an account. It was my first time there so I felt lost. Thankfully I was made to feel at ease by Jerry.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mario, the advisor, was very friendly and helpful.
Mario, the advisor, was very friendly and helpful. Llft, offered by this dealership, is awesome! I’ll be returning to this dealership the very next time my truck needs service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Always such a pleasure to visit shamaley.
Always such a pleasure to visit shamaley. I bought a vehicle back in 2002 and had a great experience then. My salesman in all the associates that helped me. We're awesome. I would definitely recommend buying a Ford from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Walter, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Excellent customer service!
Excellent customer service! Great staff! My service was quick and easy. Definitely coming back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Juan, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kay is an amazing service advisor, very friendly and
Kay is an amazing service advisor, very friendly and communicative with customers. The technicians left some oil from their boots on my floor mats nothing that couldn’t be cleaned but still would rather not have had oil left on my carpet floor mats.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Colin, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Got my SUV back as promised 2 days and running great!
Got my SUV back as promised 2 days and running great! Serviced engine light issue, oil change, battery and tires. Great service and cost; Thank you Alexis Holguin!!! Purchased my SUV in 2017 and will buy my next vehicle from Shamaley Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gloria, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Attention to detail… associates are very friendly and
Attention to detail… associates are very friendly and conduct themselves always with professionalism. Highly recommend dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I always have a great experience when I go with Alexis.
I always have a great experience when I go with Alexis. He makes sure the job gets done and helps with any questions I have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jessica, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!