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Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Great service and out standing employees overall very

Great service and out standing employees overall very helpful came through on a previous work they have done and helped me fixe it to get my car running good ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nancy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Prompt service and very courteous crew.

Prompt service and very courteous crew. Kept me updated on the repairs of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Great personnel!

Great personnel! They do their best to get you in and out in a timely manner. The facility is always immaculate. They have soft drinks and water available for customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Kay was wonderful help!

Kay was wonderful help! She got us exactly what we needed and did it quickly. We needed an extra service as well, and she explained what it was and why we needed it. I cannot recommend her enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

The team/employees at Shamaley Ford always provide great

The team/employees at Shamaley Ford always provide great and quick service! Highly recommend Shamaley Ford. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

Great customer service, Aaron wast swift with the

Great customer service, Aaron wast swift with the process. Great Communication throughout the appointment. 10/10 Service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Aaron! We do hope we can be of assistance in the future. Take care!

I received excellent friendly service on my vehicle I

I received excellent friendly service on my vehicle I highly recommend Shamaley Ford. Alexis always provides excellent, caring service to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Marie, we're happy to hear you had such a positive experience with Alexis! We hope you have a great day!

Service advisors are Knowledgeable easy to communicate

Service advisors are Knowledgeable easy to communicate with Quick and professional. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

They have very friendly and courteous staff.

They have very friendly and courteous staff. Service appointments are easy to book, also minimal wait times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Great service and advice.

Great service and advice. I will buy my set of tires at Shamaley this summer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!