Skip to main content

Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

Able to get an appointment next day.

Able to get an appointment next day. Friendly service and quick work. Thanks for the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bob, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Great and friendly service fast and reliable use my

Great and friendly service fast and reliable use my coupon for the service for a great price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

I had my wife's truck serviced and the truck was taken in

I had my wife's truck serviced and the truck was taken in at 8am and finshed at 10 am, Jake Chavez was the service representative, he was very professional, courteous and prompt! He did a great job👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

Service Adviser, Jake, was a total professional and very

Service Adviser, Jake, was a total professional and very helpful with my car needs. Greatly appreciate his attention to detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Was amazed at how many vehicles were on the lot.

Was amazed at how many vehicles were on the lot. Good selection and everyone was kind and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Always fast and super service, friendly people also

Always fast and super service, friendly people also reasonable price for the work performed on my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Excellent service, our salesman Carlos went above and

Excellent service, our salesman Carlos went above and beyond. He understood my end of year dilemma and did what he could to get us the right truck at the right price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Carlos! Please don't hesitate to reach out if there's anything additional we can do for you.

As always great customer service!

As always great customer service! Alexis is a really helpful and friendly person who takes care of all my concerns with my truck! Thank you to everyone that helped this process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Fast and professional service.

Fast and professional service. Explain in detail as to what needed to be completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Easy appointment in and out good customer service Good

Easy appointment in and out good customer service Good prices so far will definitely be my service place on that side of town

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Ismael, we appreciate you taking the time to leave us this feedback. We hope you have a great day!