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Group 1 Ford of El Paso

(2,116 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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They did a good job with the work that they did to my car

They did a good job with the work that they did to my car the Jerry did a good job with his communication and helped me get my car fixed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello Devon, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

It is always a good experience when I?

It is always a good experience when I?m at Shamaley. My sales person Tony Saldana and Joe Mena at the shop get things done faster than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Claudia, we're happy you found our staff Tony Saldana and Joe Mena to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you Shamaley for always taking care of us.

Thank you Shamaley for always taking care of us. Mr. Mena and Charlie plus some of the other staff members are amazing. We appreciate you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

Easy to set up appointment.

Easy to set up appointment. Curteous personnel. They kept me up to date via text messages or email depending on my preference. The waiting area was well stocked with drinks and their chairs were comfy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jerry was wonderful in communicating what was going on

Jerry was wonderful in communicating what was going on with my SUV. I had forgotten to ask for a quick wash and he went ahead and asked for it for me. I really appreciate the quality of work the Tech did and the concern for my vehicle health. Even down to the porter, Chris, everyone cares and displays a level of honesty I want in my dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Kaitlyn, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Staff did an amazing job to make the purchase flow to the

Staff did an amazing job to make the purchase flow to the final outcome without any issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Always great service and prompt.

Always great service and prompt. The service team is always courteous, friendly and sensitive of my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

I like the service, I always go when I need service on my

I like the service, I always go when I need service on my vehicle. I always have a Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Great service and great people.

Great service and great people.Always considerate, honest and treat the customer with respect. Top notch employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jorge and Irvinn were very helpful in the whole process!

Jorge and Irvinn were very helpful in the whole process! Would recommend to my friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!