Reviews
I had a 7:00 appointment for an oil change and was very
I had a 7:00 appointment for an oil change and was very not happy that it took 2 and a half hours to get my truck back. I usually get my truck back in about an hour or less and on way to continue my day.
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention and I appreciate the feedback. i apologize for the longer than expected wait times during your service visit. We strive to provide the best quality of service in the most timely manner possible. I would like to hear more about your experience and earn your business, please reach out to me at the contact information below and I'll be happy to help. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com
Would like to thank Aaron Wade for his excellent customer
Would like to thank Aaron Wade for his excellent customer service support, excellent and professional support, thanks again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Went in for an oil change and free battery check, one day
Went in for an oil change and free battery check, one day later- my battery is completely dead and i?m stuck at Walmart at night!!! Im so disappointed and upset!!?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly value your business and thank you for bringing this to my attention. Please contact me directly atsmartinez@group1auto.com I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Sasha Martinez Customer Relations Director
Very professional sales person, very quick and no hidden
Very professional sales person, very quick and no hidden fees. Sold me my vehicle at the Ford factory price and took care of everything I needed and more. I would definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!
Very good customer service from Audrey and good service
Very good customer service from Audrey and good service to my truck. Fast and reliable service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!
They did a great job.
They did a great job. Got me in and out for an oil change. Thanks Jerry
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Today was my second visit to Shamaley Ford and it was
Today was my second visit to Shamaley Ford and it was better than the first time. I don’t live in El Paso and despite that needed my Fords serviced while visiting my family at Ft. Bliss. The first visit was just for routine maintenance on my Mustang, however today’s visit was for transmission trouble in my wife’s F-150. As it turned out (given the repair cost, the truck’s age/mileage) the better decision was to just purchase a new truck. It’s always great to get a new vehicle, however the sales negotiations, credit apps, paperwork is NOT great. That said, Shamaley Ford REALLY made the entire process very easy! We never felt hustled, rushed, scammed, etc. in any way. My wife and I are extremely happy with the treatment that we received at Shamaley Ford and would definitely do business with them again and recommend this dealership to friends and family. A special shoutout and thanks to: Alexis and Joe Mena (Service) Sall Hernandez (sales) “Charlie” Hossoun (General Manager)-This guy went far above “his duties” to make sure that we were happy and well taken care of. Thank you Mr. Hossoun and Shamaley Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
I dropped my vehicle off on Wednesday afternoon and told
I dropped my vehicle off on Wednesday afternoon and told them my concern. Thursday afternoon they called and confirmed my concern and were able to fix it and get my truck back to me on Friday. The best thing was that they did not try to upscale any extra services.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The service advisor was friendly, professional, and
The service advisor was friendly, professional, and efficient. The advisor notified me of everything that was needed for my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Roy for taking the time to let us know how we did. We hope you have a great day!
Sall did an amazing job putting this transaction
Sall did an amazing job putting this transaction together. I will call on him in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jeffrey, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!