Skip to main content

Group 1 Ford of El Paso

(2,118 reviews)
Visit Group 1 Ford of El Paso
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

Quick & painless service.

Quick & painless service. They do good work. We will avoid other dealers which are much closer to us. Service managers, Audrey & Samantha were great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Overall excellent especially on the service department

Overall excellent especially on the service department with Alexies which was on the service department 👌👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found Alexies to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

Chuy service tech awesome job always been going to

Chuy service tech awesome job always been going to Shamely for years and Chuy stands out with great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mario, we're happy to hear you had such a positive experience with Chuy! Please don't hesitate to reach out to us if there's anything more we can do!

Good service.

Good service. Advisors are attentive and polite. Good customer service that I even have a Lyft take me home and home back to the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Martha, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

I highly recommend Shamaley Ford to anyone in the market

I highly recommend Shamaley Ford to anyone in the market for a vehicle. Their dedication to exceptional service and quality vehicles is truly commendable. What stood out the most was their commitment to customer satisfaction. Daniel was very knowledgeable, professional and patient. From the moment I walked through the door, he went out of his way to help me find exactly what I was looking for. Thank you for making my car buying experience a memorable one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Marie, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

Alexis my service advisor was very polite and he

Alexis my service advisor was very polite and he understood what the problem was and got it repaired. Will be returning to this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The dealership is very professional from there techs to

The dealership is very professional from there techs to salespeople with a very clean building to real good inventory of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent and quick service.

Excellent and quick service. Service advisor Aubrey was great and a professional. She keep me posted on the progress and completion of the work done. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found Aubrey to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

Was greeted and treated really well helped me with my

Was greeted and treated really well helped me with my purchase good discounts overall good experience would come back definitely

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Miguel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Good customer service Jerry was very professional gr tty

Good customer service Jerry was very professional gr tty utf ryy yf tt fry hdf

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!