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Group 1 Ford of El Paso

(2,118 reviews)
Visit Group 1 Ford of El Paso
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Excellent service kept me up dated on the work that’s

Excellent service kept me up dated on the work that’s being done.highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

Saleswoman was very cordial, friendly and helpful in

Saleswoman was very cordial, friendly and helpful in showing us our selections of vehicles we were interested in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

Jerry is an awesome service advisor.

Jerry is an awesome service advisor. I?ve been going to him ever since I had my truck and he has always taken care of me. He is awesome at communicating and providing you updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Danny, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

Superb job, they change the oil in my car no problem

Superb job, they change the oil in my car no problem other dealers wanted me to make appointment not here they went out of their way to take care of my truck. You’ll the best thanks for a jog well done, keep up the good work!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

The customer service was excellent very attentive and

The customer service was excellent very attentive and helpful. The service center was excellent and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Serbej, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Great service dept and Jake is a great service advisor.

Great service dept and Jake is a great service advisor. Kept me informed of the status of my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eduardo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Buen servicio, el asesor muy amable y me proporcionan

Buen servicio, el asesor muy amable y me proporcionan informaci�n de necesidades de mi veh�culo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hola, nos alegra saber que te hemos ofrecido una experiencia tan buena. Si hay algo más que podamos hacer por ti, ¡estaremos encantados de ayudarte!

Same as always - excellent customer service.

Same as always - excellent customer service. Shamaley is very accommodating and has the best service reps around. Alexis H helped me today and he went above and beyond. I'm very proud to be a repeat Shamaley customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jose, we're happy you found Alexis to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

Very thorough and trustworthy.

Very thorough and trustworthy. Took a little longer than I'd like for a nail in the tire, 3 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

Mr.

Mr. Contreras treat you like if you were family, he goes out of his way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Contreras! Please let us know if there is anything else we can do for you; we are more than happy to help!