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Shamaley Ford

(1,763 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Inventory

See all 417 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2024.
We're not just a new Ford dealership serving El Paso Sunland Park Socorro and Las Cruces NM; we're your neighbors.
I LOVE MY SHAMALEY FORD!

Service center

Phone number (866) 887-8313

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(1,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shamaley Ford from DealerRater.

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Honest feedback and great service.

Honest feedback and great service. Showed inventory and worked around our budget. Will comeback soon for another vehicle.

Honest feedback and great service.

Honest feedback and great service. Showed inventory and worked around our budget. Will comeback soon for another vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Our service representative, Chuy, is great.

Our service representative, Chuy, is great. I have tried the service departments at three local dealerships, and I am more than satisfied with the service Chuy always provides.

Our service representative, Chuy, is great.

Our service representative, Chuy, is great. I have tried the service departments at three local dealerships, and I am more than satisfied with the service Chuy always provides.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service and service advisor Jake Chaney only

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs

Great service and service advisor Jake Chaney only

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had work done on my car.

I had work done on my car. The service was great and quick. Maria keep me informed about every thing. I was pleased. Thank you maria.

I had work done on my car.

I had work done on my car. The service was great and quick. Maria keep me informed about every thing. I was pleased. Thank you maria.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

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Kay was very professional and perfect at communicating

Kay was very professional and perfect at communicating with me regarding issues with my vehicle . Got everything fix as i wanted had some issues but Kay handled them in a very professional and timly way possible

Kay was very professional and perfect at communicating

Kay was very professional and perfect at communicating with me regarding issues with my vehicle . Got everything fix as i wanted had some issues but Kay handled them in a very professional and timly way possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!

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Outstanding service, staff was very professional and very

Outstanding service, staff was very professional and very helpful with car related issues.and recommendations

Outstanding service, staff was very professional and very

Outstanding service, staff was very professional and very helpful with car related issues.and recommendations

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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My truck had white over spray inside and outside.

My truck had white over spray inside and outside. My rep said he would wash anytime I could bring it back. Hopefully he remembers my truck.

My truck had white over spray inside and outside.

My truck had white over spray inside and outside. My rep said he would wash anytime I could bring it back. Hopefully he remembers my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m sorry for the inconvenience you faced regarding your vehicle service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at smartinez@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

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Excellent work, fast and clean.

Excellent work, fast and clean. Great service. I love my Shamaley for sure. Jerry my service advisor is excellent.

Excellent work, fast and clean.

Excellent work, fast and clean. Great service. I love my Shamaley for sure. Jerry my service advisor is excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Yvonne, thank you for your kind review; we are happy to pass along your comments to Jerry and the team here at Shamaley Ford! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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Chuy Rosales the service man was very nice and my car was

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told.

Chuy Rosales the service man was very nice and my car was

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

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SHAMALEY did a great job in following through.

SHAMALEY did a great job in following through. Corrected the issues and did a great job.

SHAMALEY did a great job in following through.

SHAMALEY did a great job in following through. Corrected the issues and did a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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