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Bob Maxey Ford of Howell

(1,397 reviews)

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(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Had a warranty call on my vehicle and my service manager name Brittany handled the issue very professionally. Her promise made to me regarding the issue on my vehicle was met also in a professional manner. If better service is needed I advise to contact Bob Maxey Ford Howell Mi for a 5 star service representative.

Had a warranty call on my vehicle and my service manager name Brittany handled the issue very professionally. Her promise made to me regarding the issue on my vehicle was met also in a professional manner. If better service is needed I advise to contact Bob Maxey Ford Howell Mi for a 5 star service representative.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hello John, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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A friend of mine directed me to Steve Azar a salesperson at Bob Maxey Ford in Howell. He found the perfect car for me and my husband. We're older and needed a super dependable car that we could actually afford. He sold the car to someone originally and had a record of all the service done to it. They did some more work on it prior to our purchase. A 2017 car with only 82,000 miles on it. I could see that Steve likes to interact with people and find the right car for them. We are delighted with our new car and Steve too! Totally recomend Bob Maxey Ford in Howell, and Steve as well!

A friend of mine directed me to Steve Azar a salesperson at Bob Maxey Ford in Howell. He found the perfect car for me and my husband. We're older and needed a super dependable car that we could actually afford. He sold the car to someone originally and had a record of all the service done to it. They did some more work on it prior to our purchase. A 2017 car with only 82,000 miles on it. I could see that Steve likes to interact with people and find the right car for them. We are delighted with our new car and Steve too! Totally recomend Bob Maxey Ford in Howell, and Steve as well!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Easily the best car purchasing experience I've had in my life. No pressure, the staff really cares about each and every customer - just a great all around experience. Thanks to Jenny, Steve and Scott, you guys went above and beyond!

Easily the best car purchasing experience I've had in my life. No pressure, the staff really cares about each and every customer - just a great all around experience. Thanks to Jenny, Steve and Scott, you guys went above and beyond!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friend - Matt and Tina willing to answer any questions or concern's you may have and if they don’t know it will find out the answer. Process is stem lined so there is not a lot of time come day of purchase. Great team

Friend - Matt and Tina willing to answer any questions or concern's you may have and if they don’t know it will find out the answer. Process is stem lined so there is not a lot of time come day of purchase. Great team

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I ordered a new 2026 F-150 4x4 through Bob Maxey Ford. My salesman, Will Andrews went though my list of options to make sure that all of the items that I wanted were included with my order. He kept the order updated with the most current incentive programs so that by the time my new truck was delivered, I was able to buy it at the lowest available price. Bob Maxey Ford definitely gets a big thumbs up from me.

I ordered a new 2026 F-150 4x4 through Bob Maxey Ford. My salesman, Will Andrews went though my list of options to make sure that all of the items that I wanted were included with my order. He kept the order updated with the most current incentive programs so that by the time my new truck was delivered, I was able to buy it at the lowest available price. Bob Maxey Ford definitely gets a big thumbs up from me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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THey were easy to work with. Not pushy. 2nd vehicle in the past year. would be back again.

THey were easy to work with. Not pushy. 2nd vehicle in the past year. would be back again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Best service department around. Prompt, courteous, no issues. Easy to schedule, and Lisa is great.

Best service department around. Prompt, courteous, no issues. Easy to schedule, and Lisa is great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The sales person who guided us through the lease process was 'Will Andrews' and without question, Will is professional, personable and seems to be all knowing in every aspect of his job. We have worked with Will for probably more than 5 vehicles between my wife and I. The obvious spirit of enthusiasm, timeliness and professionalism that Will displays, speaks well not only for himself, but for the entire dealership. Robert, and Cathy Yeomans

The sales person who guided us through the lease process was 'Will Andrews' and without question, Will is professional, personable and seems to be all knowing in every aspect of his job. We have worked with Will for probably more than 5 vehicles between my wife and I. The obvious spirit of enthusiasm, timeliness and professionalism that Will displays, speaks well not only for himself, but for the entire dealership. Robert, and Cathy Yeomans

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Sales person was great Made it Easy for me Tina Socha My 4th lease thanks

Sales person was great Made it Easy for me Tina Socha My 4th lease thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent dealership that is small and customer friendly and oriented. Some of these dealerships are so large you just get lost while waiting for someone to ask you if they can help you. It’s not a grocery store, I expect to be greeted and helped in a timely manner. The sales person, Will Andrews was fantastic to work with from purchase to pick up. Well done!

Excellent dealership that is small and customer friendly and oriented. Some of these dealerships are so large you just get lost while waiting for someone to ask you if they can help you. It’s not a grocery store, I expect to be greeted and helped in a timely manner. The sales person, Will Andrews was fantastic to work with from purchase to pick up. Well done!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Thanks for the good experience

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