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Bob Maxey Ford of Howell

(876 reviews)

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(876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Recently bought a new Expedition from Maxey Ford. They were very helpful with our questions and knowledgeable about our new SUV. Our salesman was Will and I would recommend him. I would buy another car from Maxey.

Recently bought a new Expedition from Maxey Ford. They were very helpful with our questions and knowledgeable about our new SUV. Our salesman was Will and I would recommend him. I would buy another car from Maxey.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Eric, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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Great experience, as always by Jenny. Great salesperson who understands our needs and and offers great input.

Great experience, as always by Jenny. Great salesperson who understands our needs and and offers great input.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased 2nd vehicle from Bob Maxey Ford in Howell in past year. Very good experience, staff is easy to work with. They handled some simple electronic warranty issues at our home.

Purchased 2nd vehicle from Bob Maxey Ford in Howell in past year. Very good experience, staff is easy to work with. They handled some simple electronic warranty issues at our home.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience. Fast & efficient. We purchased a F-150 & Mach-e. Thanks Tina Socha! You made the process very easy & friendly. We will back soon.

Great experience. Fast & efficient. We purchased a F-150 & Mach-e. Thanks Tina Socha! You made the process very easy & friendly. We will back soon.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My 19 year old son was shopping for a used car, and I was the co-purchaser. He called Bob Maxey and let Steve Azara know that he was interested in test driving a used ?17 Honda Civic. It had been snowing for days. When we showed up for the test drive, Steve had the car cleaned off, warmed up, and ready out front. He welcomed us both with helpful information for our test drive, but he was not at all pushy. Steve took time to make sure our questions were answered fully and made sure to speak to both of us as co-owners. Other dealers tended to speak only to my son (the driver) or me (the one providing more money). We both left feeling respected. Steve was able to get us quickly approved for a good deal on the loan. Purchasing went smoothly and was very organized. The car was detailed beautifully. My son and I were super pleased. We had never been to Bob Maxey previously, but will now highly recommend it to family and friends.

My 19 year old son was shopping for a used car, and I was the co-purchaser. He called Bob Maxey and let Steve Azara know that he was interested in test driving a used ?17 Honda Civic. It had been snowing for days. When we showed up for the test drive, Steve had the car cleaned off, warmed up, and ready out front. He welcomed us both with helpful information for our test drive, but he was not at all pushy. Steve took time to make sure our questions were answered fully and made sure to speak to both of us as co-owners. Other dealers tended to speak only to my son (the driver) or me (the one providing more money). We both left feeling respected. Steve was able to get us quickly approved for a good deal on the loan. Purchasing went smoothly and was very organized. The car was detailed beautifully. My son and I were super pleased. We had never been to Bob Maxey previously, but will now highly recommend it to family and friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My 19 year old son and I purchased a car here. My son called and let Steve Azara know he was going to come by to see a ?27 Honda Civic. It had been snowing heavily for days. Steve had the car cleaned off, warmed up, and waiting out front when we arrived. Steve treated questions from both myself and my son with respect, honesty, and kindness. Seeing as we were purchasing it as co-owners, that was much appreciated (other dealers seemed to only talk to one of us and ignore the other). The process of buying was quick, easy, and organized. The car was also beautifully detailed. It was our first time at Bob Maxey and we were so pleased. We will recommend all my family and friends looking for used vehicles.

My 19 year old son and I purchased a car here. My son called and let Steve Azara know he was going to come by to see a ?27 Honda Civic. It had been snowing heavily for days. Steve had the car cleaned off, warmed up, and waiting out front when we arrived. Steve treated questions from both myself and my son with respect, honesty, and kindness. Seeing as we were purchasing it as co-owners, that was much appreciated (other dealers seemed to only talk to one of us and ignore the other). The process of buying was quick, easy, and organized. The car was also beautifully detailed. It was our first time at Bob Maxey and we were so pleased. We will recommend all my family and friends looking for used vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Bob Maxey Ford - Howell. No pressure, super transparent, and Brennan made the whole process quick and easy. Steve in Finance was top-notch. And shout-out to Karen in Collision Center for all her help with my damaged truck. I love my new Bronco Sport!

Bob Maxey Ford - Howell. No pressure, super transparent, and Brennan made the whole process quick and easy. Steve in Finance was top-notch. And shout-out to Karen in Collision Center for all her help with my damaged truck. I love my new Bronco Sport!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A smooth experience.Taken care of with no delays or problems. Friendly, experienced and very professional? love my new ride. From start to finish, they took care of the work.

A smooth experience.Taken care of with no delays or problems. Friendly, experienced and very professional? love my new ride. From start to finish, they took care of the work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First I like to Thank cars.com . Your site is amazing. You worked with me for months to find exactly what I wanted . And never gave up . They sent me to a great dealership. Who was great to work with.

First I like to Thank cars.com . Your site is amazing. You worked with me for months to find exactly what I wanted . And never gave up . They sent me to a great dealership. Who was great to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Toni, thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Such a seemless process, Cj had fantastic ideas, we came down to one. He had all of the paperwork ready, he?s very knowledgeable and made sure that I was comfortable.

Such a seemless process, Cj had fantastic ideas, we came down to one. He had all of the paperwork ready, he?s very knowledgeable and made sure that I was comfortable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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