Reviews
Schomp Honda's treatment of my service was substandard from start to finish. Despite communicating expectations for warranty coverage from start to finish, John lied to my face about what I communicated. After the "misunderstanding" was clarified, John offered, generously, to reinstall a damaged wheel on my car. The price I was quoted when I brought my car in and the price that was demanded in order for me to receive my keys were not the same - a bait and switch by most standards. An absolutely abysmal experience for a damaged wheel on a car with less than two hundred miles. I was told that I could return the core after I met with the dealership from which I purchased the vehicle, and that if I did, I would be refunded in cash. I was told, three hours later, that this was not possible. Instead, they told me all they could do was offer me a refund check. I messaged a month later to discover they had taken down my address wrong. Six hours to find out that the warranty I was told would be honored actually wouldn't be, and the price I needed to pay was different. Three hours from one perspective on a core refund to a complete reversal. And two months to get the refund check to conclude my business with this dealership. Stay. Far. Away. Don't buy a car here. Don't get your car serviced here. And I would strongly advise against trusting John with your service or your vehicle.
Schomp Honda's treatment of my service was substandard from start to finish. Despite communicating expectations for warranty coverage from start to finish, John lied to my face about what I communicated. After the "misunderstanding" was clarified, John offered, generously, to reinstall a damaged wheel on my car. The price I was quoted when I brought my car in and the price that was demanded in order for me to receive my keys were not the same - a bait and switch by most standards. An absolutely abysmal experience for a damaged wheel on a car with less than two hundred miles. I was told that I could return the core after I met with the dealership from which I purchased the vehicle, and that if I did, I would be refunded in cash. I was told, three hours later, that this was not possible. Instead, they told me all they could do was offer me a refund check. I messaged a month later to discover they had taken down my address wrong. Six hours to find out that the warranty I was told would be honored actually wouldn't be, and the price I needed to pay was different. Three hours from one perspective on a core refund to a complete reversal. And two months to get the refund check to conclude my business with this dealership. Stay. Far. Away. Don't buy a car here. Don't get your car serviced here. And I would strongly advise against trusting John with your service or your vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Customer satisfaction is important to us. We would like the opportunity to speak with you about your experience with our Service Team regarding the warranty coverage, pricing, and refund process. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, The Schomp Honda Team [email protected]
Very professional, listened to my needs and wants. The whole process was quick and easy to get into my new Passport!
Very professional, listened to my needs and wants. The whole process was quick and easy to get into my new Passport!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're glad our team could assist with your new Passport efficiently. We appreciate your feedback about Schomp Honda.
Very communicative, friendly and easy to work with, upfront about pricing and potential additional service
Very communicative, friendly and easy to work with, upfront about pricing and potential additional service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our team's communication and transparency. We appreciate your feedback about Schomp Honda.
Loved how everyone was so helpful on time and professional. Hadn't bought a car for yrs. Gavin made in sooo easy and the finance staff. LOVE my car so nice to drive a safe vehicle. 🤩
Loved how everyone was so helpful on time and professional. Hadn't bought a car for yrs. Gavin made in sooo easy and the finance staff. LOVE my car so nice to drive a safe vehicle. 🤩
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Schomp Honda. We're glad our team made the process smooth and that you're enjoying your new car. Your feedback is appreciated.
Our advisor Caden made the process painless for us. He worked within our budget to get a perfect CRV to match our needs.
Our advisor Caden made the process painless for us. He worked within our budget to get a perfect CRV to match our needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Schomp Honda. We're glad our team could assist you in finding the right CR-V within your budget. We appreciate your feedback.
Awesome dealership. Tomilee was friendly and knowledgeable. I would recommend both Tomilee and Schomp to anyone.
Awesome dealership. Tomilee was friendly and knowledgeable. I would recommend both Tomilee and Schomp to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation and kind words about our team at Schomp Honda. Thank you for sharing your experience.
Tomilee is a knowledgeable representative to work with. Helped me understand details regarding purchase of a new car . He has a friendly demeanor and knows his job well . Thank you Tomilee for your exceptional service . !!
Tomilee is a knowledgeable representative to work with. Helped me understand details regarding purchase of a new car . He has a friendly demeanor and knows his job well . Thank you Tomilee for your exceptional service . !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback about our team member's assistance. Thank you for choosing Schomp Honda.
Working with Mr. Tomilee Loyd was an absolute pleasure. His attention to deal was superb. He streamed lined the whole process and made the whole experience flawless. Thank you for your professionalism.
Working with Mr. Tomilee Loyd was an absolute pleasure. His attention to deal was superb. He streamed lined the whole process and made the whole experience flawless. Thank you for your professionalism.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback on your experience with our team at Schomp Honda. Thank you for recognizing the professionalism you encountered. We value your business.
Jeff represents your dealership at a very high level! He touched on all of the necessary items with a smile! Thank you Jeff!
Jeff represents your dealership at a very high level! He touched on all of the necessary items with a smile! Thank you Jeff!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about our team at Schomp Honda. We appreciate your feedback.
Jaden was great! Knowledgeable but did not use high pressure tactics which was greatly appreciated. Highly recommend! Great dealership too!
Jaden was great! Knowledgeable but did not use high pressure tactics which was greatly appreciated. Highly recommend! Great dealership too!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Schomp Honda. We appreciate your feedback about our team's approach.