Emich Chevrolet

Purchased a used Honda Civic through Emich Chevrolet. After requesting information on the vehicle, I was connected with Angel who helped us through the entire process. Angel was incredibly helpful and kind and he went above and beyond to make our car-buying experience as painless as possible. He stayed well past closing to make sure everything was taken care of and we were satisfied with our purchase and the process. When a random tire light came on on our way home and Angel was contacted the next day, he responded quickly and got us set up for a quick check with the service department. The issue was corrected and the car has been great ever since. Really appreciate Angel's laid-back and helpful demeanor - we never felt pressured or hurried in our decision. Would highly recommend working with Angel if you are in the market for a new vehicle. My only complaint is that due to the popularity of the vehicle we were looking at (used Honda Civic with lower mileage), there was no ability to work a better deal on the car.

Very disappointing experience after purchasing a used vehicle. I purchased a “new to us” vehicle from Emich Chevrolet on June 9th. During the purchase process, I specifically expressed concerns about the condition and tread depth of the tires. I was shown an inspection report that had been completed approximately 1,000 miles before our purchase, showing the tires at 5/32", 6/32", 7/32", and 8/32". I understood that I was purchasing a used vehicle and that some tire wear was to be expected, but I still raised the concern because I felt the tires were questionable. Shortly after the purchase, we had a radiator issue that was fortunately covered under warranty. When the vehicle was at another Chevrolet dealership for that repair, their inspection found two tires at 3/32" and recommended replacing the tires and having an alignment performed. I subsequently had the tires checked independently at Discount Tire and Les Schwab. The results confirmed two tires at 3/32" and two at 5/32". At that point, my concern wasn't simply that the tires needed to be replaced. It was that I had specifically raised the issue before purchasing the vehicle and the dealership never offered to perform a fresh inspection at the time of sale. I questioned how tires that were supposedly 5/32"-8/32" approximately 2,300 miles earlier could now measure 3/32"-5/32". I asked the dealership to work with me to find a reasonable solution. After some back and forth, management asked me directly what I felt would be fair. I explained that I planned to replace all four tires for approximately $1,300 and asked for $650 toward the cost, representing the two tires that were measuring at 3/32". I was willing to absorb the cost of the other two tires myself. The response was simply that they would provide no compensation whatsoever. There was no counteroffer, goodwill gesture, additional inspection, or meaningful attempt to find a middle ground. What disappointed me most was not necessarily that they wouldn't pay for four new tires. I understand that I purchased a used vehicle. What disappointed me was the lack of ownership and the unwillingness to work toward a reasonable resolution after I had raised the concern before the sale. I was told during the buying process about the positive culture at Emich and how they value taking care of their customers. Unfortunately, my experience after the sale did not reflect that message. I also do not intend to simply let this end with Emich Chevrolet. I plan to escalate my concerns to General Motors/Chevrolet corporate because I would have a difficult time believing that Chevrolet would want a customer driving a vehicle with tires that multiple tire/service facilities have identified as being at or near an unsafe tread depth. My concern isn't about getting something for free—it's about whether the vehicle was appropriately represented and whether a legitimate safety concern is being taken seriously. The warranty repair itself was handled, but the way my concerns about the tires were handled afterward left a very poor impression. I expected more from a dealership that talks about customer service and standing behind its customers. Based on my experience, I would have a difficult time recommending Emich Chevrolet and would strongly encourage anyone purchasing a used vehicle to have an independent inspection performed before signing the paperwork.

Staff was very immature. Everyone just standing around the showroom floor. Finance person makes mistakes and customer has to pay the price.

The advisor Victor and technician took care of the issue and was able to get me back on the road. Great service!

I like this dealership. Locally owned and operated not a national chain. No pressure sales tactics here. Sales staff goes above and beyond to make sure you are satisfied with your purchase. Sales professional Grant Cooprider was exactly as his title describes. Special thanks to sales manager Sawyer Weiler and Lou Haddad for outstanding communication. A special shout out to Nora in finance who made the process so pleasurable. Highly recommend this dealership to anyone looking to purchase a new or used car. Thanks Emich Chevrolet!

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This is the 3rd vehicle I have purchased from Emich and as I have come to expect Emich continues to provide excellent service in sales, service dept. and management.

Noah was sincere, caring, and authentic. Filler words - filler words. Excellence is efficient ... never elongated.

Noah was great. Worked to find the right truck for me and was good at folllw up.

Emich Chevrolet made us feel welcomed, valued and listened to our needs. The Management, Salespeople and Finance departments were top-notch. They were not pushy & respected us as customers!