Reviews
Easy and Painless Transaction
Staff was overall friendly and helpful. I was in and out fairly quickly. Overall I am happy and satisfied with my experience. I would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want all our clients to have a friendly and helpful experience with us! We do hope we can be of assistance in the future. Take care and enjoy your new vehicle! - Martin Chevrolet
After six vehicles.
After six vehicles I will say will be back, Marci, Joel, Tom along with the finance department it just keeps getting better and smoother. They are all a pleasure to work with, top notch people. And it never hurts that the big boss warmly greets you, thanks Dan! Your team is great! Keep up the fantastic service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We appreciate your repeat business and hope to see you again in the future! - Martin Chevrolet
Chevy Blazer 2019
They put forth great effort to find the exact car I was looking for, and in a very timely manner. Marcia was of great help and we appreciate her keeping in touch with us and letting us know what was going on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! In the meantime, enjoy your new Blazer! - Martin Chevrolet
Everything was great!
Marci was wonderful and super helpful. Great follow-up without feeling like she did it too often. Perfect blend of business and friendly! Also, Sam did a great job of explaining my finance offers and kept my payment where I wanted it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new ride! - Martin Chevrolet
Great experience
Would recommend this dealership to others, especially Joel and Marci. Both were very helpful and when we needed a couple of days to shop around and think it over, they did no bombard us with messages about the car. They were there to answer any questions we had despite it being a busy day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet
Owner/Customer
Very disappointed. 2nd time told could do appt at lunch only to take much longer than promised.. be done soon...10 min... 5 min.. soon. I said needed ride back to work as late and taking much longer than promised. I had to wait then got car back dirty no car wash as guy said taking too long as now long line waiting for wash. Don?t promise and don?t over book appts when can?t meet what tell customer you can do. Offer work ride so courteous. Don?t make false promises. If done that or been honest how take longer and offer ride to work that be ok. It happened before and frustrating. If honest least can plan for it so not frustrated and late for work because of it. Lots of service bay people but not enough mechanics to keep up or car wash help for all the business/appts. I have a part coming in for repair and hope can plan for better timing and customer experience. Thanks.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We would like to be in contact with you about this further and your part has arrived. It is our understanding that you are out of town for a few days. When you return, please give our service manager, Duane Hill, a call at 815-459-4000 so we can help rectify the situation and have your part installed for you. - Martin Chevrolet
A awesome place to buy a car very friendly people
We had a very awesome salesman everybody was very professional and kind we felt like we were part of a family there. Everybody does the best they can to get you the best deal there. I would recommend this dealership to anyone and everyone including family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to read such a great review about Martin Chevrolet! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Martin Chevrolet
They were very helpful and listened to what we wanted.
I would recommend this place to others. Everyone was very friendly and helpful. They were not pushy and listened what we wanted. They also wanted to make sure we were completely satisfied with our purchase becore we left. Joel was an excellent salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is great to hear everything was done to your satisfaction! We really love to get feedback from our customers letting us know about how great our team did! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet
Cruze
Carols assisted me with the purchase of a car for my daughter, he was honest right off the back I couldn’t be more happier with the service he provided. I plan on coming back !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review. We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit! - Martin Chevrolet
Straight forward, respectful, and courteous
After a poor experience at four previous dealerships, we visited Martin Chevy and had a pleasant experience from start to finish. Everyone we dealt with at the dealership were polite, respectful, and customer oriented. We left with the exact vehicle we wanted and only wish one thing was different with our buying experience...that one difference would have been starting at Martin Chevy to save us time and frustration with the other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! Your wonderful feedback and rating mean a lot to us. Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! - Martin Chevrolet
