Ed Carroll Motor Co.

(2.7) 47 reviews

Dealer on Cars.com since July 2001

Currently in stock!

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New Used Service

Today's Hours

Sales 8:00 AM - 7:30 PM
Service 7:30 AM - 5:30 PM
Mon 8:00 AM - 7:30 PM
Tue 8:00 AM - 7:30 PM
Wed 8:00 AM - 7:30 PM
Thu 8:00 AM - 7:30 PM
Fri 8:00 AM - 7:30 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

2.7
47 lifetime reviews. Includes reviews of Ed Carroll Motor Co. from DealerRater.com
  • Fantastic no stress laid back professional

    Very accommodating, family orientated business. Our experience was a pleasure in car buying. Most people I know have poor things to say about their ca

    ...

    r buying experience for one reason or another, usually pushy, aggressive and/arrogant salesperson. We had heard good reviews about Ed Carroll and they all stacked up. Our salesman was polite friendly and courteous, while the sales manager came out to visit once we had bought to chat and thank us for our business! We have a car to trade in soon and you can rest assured they will be our first stop. They pay attention to the little things to make the process, well, enjoyable!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • recall/repairs

    I had my porsche recalled I set up an appointment with them and 2 weeks later I came in i am a student and am very bussy i took a monday off and they

    ...

    took my are as they said the would fix it but then 3-4 hours later they called me back I was happy thinking my car got fixed but they told me they didnthave the parts I do not understand why you would take a car not knowing you had the parts thus was a waist of my time then I Slid in the snow and had it towed in they said they would look at it and i went back 2 days later and it was in the same spot as before. they can not eve put in effort to make money I have no clue how they are in business. they will lie to you just to get you in and then waist your time they couldn't put a tire on in 5 hours i ended up taking my tire off my car myself and going to big O tire and they put a new tire on in 10 minutes. I was under the impression after speaking with a very kind man from Porsche north america that the dealer would make it up to me for telling me they had parts and taking my car for time then not fixing it so I would have guessed that they could have at least looked at my car in 3 day but no they do not care about you at all they will wait your time and money. hands down the worst experience I have ever had at a dealership/ repair shop ever. I am so sick of there lies and not fixing the recalls I expect better from a dealership just because you have expensive cars outside doesn't mean your a good dealership. I expect better out of Porsche only because they certified imbusuls to sell and maintain their cars even a Toyota dealership has better customer service then them honestly do not get your car fixed here or set up an appointment unless you want your time wasted your time would be better spent driving to Stevenson imports or a independent mechanic auto werks east is a great alternative and will fix your car faster and with better customer service my car was there for approximately 4 days and they didn't make a effort to fix it. also when i went to pick it up after they told me they didn't have the parts the man was on the phone and held up my keys to me as if he didn't care t]he then shrugged and said i don't know what to tell you man we don''t have the parts. if you don't have the parts don't take my car.

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Very accomodating and professional staff.

    Our experience with Ed Carroll was very good. I was comparing luxury SUVs and wanted to compare the Audi with the Mercedes. I drove the Audi and it

    ...

    performed very well.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

2.7

20 lifetime reviews of the Service Department.
Includes reviews of Ed Carroll Motor Co. from DealerRater.com

  • recall/repairs

    I had my porsche recalled I set up an appointment with them and 2 weeks later I came in i am a student and am very bussy i took a monday off and they

    ...

    took my are as they said the would fix it but then 3-4 hours later they called me back I was happy thinking my car got fixed but they told me they didnthave the parts I do not understand why you would take a car not knowing you had the parts thus was a waist of my time then I Slid in the snow and had it towed in they said they would look at it and i went back 2 days later and it was in the same spot as before. they can not eve put in effort to make money I have no clue how they are in business. they will lie to you just to get you in and then waist your time they couldn't put a tire on in 5 hours i ended up taking my tire off my car myself and going to big O tire and they put a new tire on in 10 minutes. I was under the impression after speaking with a very kind man from Porsche north america that the dealer would make it up to me for telling me they had parts and taking my car for time then not fixing it so I would have guessed that they could have at least looked at my car in 3 day but no they do not care about you at all they will wait your time and money. hands down the worst experience I have ever had at a dealership/ repair shop ever. I am so sick of there lies and not fixing the recalls I expect better from a dealership just because you have expensive cars outside doesn't mean your a good dealership. I expect better out of Porsche only because they certified imbusuls to sell and maintain their cars even a Toyota dealership has better customer service then them honestly do not get your car fixed here or set up an appointment unless you want your time wasted your time would be better spent driving to Stevenson imports or a independent mechanic auto werks east is a great alternative and will fix your car faster and with better customer service my car was there for approximately 4 days and they didn't make a effort to fix it. also when i went to pick it up after they told me they didn't have the parts the man was on the phone and held up my keys to me as if he didn't care t]he then shrugged and said i don't know what to tell you man we don''t have the parts. if you don't have the parts don't take my car.

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • So many bad experiences.

    The service department just doesn't have the expertise to properly service my VW Jetta. I took it in to fix a dead ABS system. I got it back with over

    ...

    a thousand dollar bill, and it didn't work at all. This is the last straw. That was a safety concern that they messed up. They have multiple times given me back my car in worse condition than when I brought it in.. I've been wanting to buy a new Audi, but with Ed Carroll the only thing around, I have to consider something else. Will someone else come into Fort Collins and run a respected VW/Audi dealership? Please!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change (Premium)

    $69.95 and up*

    Wheel Alignment (4WD)

    $149.95 and up*

    Wheel Alignment (FWD)

    $74.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since July 2001

A Comfortable place to buy your next car. Please call for special internet pricing with our Internet sales department toll free at 866-547-8112

"A Comfortable Place to Buy Your Next Car"
Ed Carroll Motor Co.
3003 S. College Ave. Fort Collins, CO 80525
New (970) 672-4064
Used (970) 658-2481
Service (970) 818-5077
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