Loveland Ford Lincoln

I had a very poor experience at Loveland Ford that I feel compelled to share. I brought my Ford F150 Raptor in for a check engine light issue, and they had it for two weeks. Their diagnosis was unclear, suggesting that either the engine wiring harness or the PCM was faulty. They replaced the engine wiring harness first, and when that didn’t fix the problem, they replaced the PCM. When my truck was returned, it had scratches, fingerprints, and was missing an engine cover bolt. Just 40 miles later, while driving, my truck completely died, leaving me stranded. I had to have it towed to O'Meara Ford, where they kept it for another two weeks. O'Meara Ford discovered that the engine wiring harness was not secured at all, causing it to rub against the exhaust and melt. While Loveland Ford eventually reimbursed me for the repair bill and the towing charge, they initially tried to claim it wasn’t their fault. Communication throughout this ordeal was frustratingly poor. I was passed around to different service managers, each providing conflicting information. I attempted to reach the general manager several times, but my calls and emails went completely ignored. To top it all off, it took nearly a month to receive my reimbursement and partial refund, which only added to my frustration. I can't recommend Loveland Ford for service. Save yourself the headache and look elsewhere for reliable repairs and better customer service.

We were shopping for a few weeks and Scott was there to answer all of our questions. The purchase process went extremely well. We were pleased with the trade-in and pricing of the new car. At delivery the operation of the car was clearly described and all of my questions were answered. The car was spotlessly cleaned and charged over 90%.

Sales team and management were ip front and fair. They made the buying process easy.

My experience was outstanding from beginning to end! Adam (Boston) was fantastic and made the entire process easy & fun.

Nice friendly step by step was easy no negotiations this right to the pricing point.

Not recommended at all. Nothing but lies and excuses. Told by the service advisor car was being worked on to diagnose its consumption of oil and antifreeze and puking of transmission fluid on top of transmission. Nope. As Per the service manager none of that has occurred. Went over to get some stuff Out of the car as god Only knows when it will be fixed and found the drivers seat ripped and scratched….. awesome job. Asked for. Another service advisor and was informed that the advisor would lose 20% of his pay if he got a bad survey from A consumer….. really???!!!! How is that my business? Do you think I am going to give him rave reviews??? Ok he is great lies very well…… called to speak to the GM…. Voicemail is full and not taking messages. Don’t use these clowns. Car has 13k miles. Bravo @fordmotors @lovelandford

I am deeply, deeply satisfied with the sales team at Loveland Ford. Ronnie has always taken very good care of us. If it wasn’t for Ronnie, Willy, and Chris Misner we would probably shop elsewhere.

Not very happy. Has had our truck for 3 weeks now to get fixed and all we get is a run around.

The management is very rude and un knowledgeable about Ford employees purchase programs and the policies governing them. After purchasing at least 8 vehicles in the past 20 years under Fords A/Z plan (including this very dealership 3 years ago), this is the very first and only time I have had an issue with this. Was treated very unpleasantly and basically told to leave the dealership. They absolutely refused on several occasions to call corporate a-plan to ask simple questions and refused to have have me show them the evidence of my past purchase (actual contract, NOT a pre-printed order form) showing that we pay no dealer prep and handling except for $75 doc/admin fee. The Management Ryan Fish & Chris Misner are the core issues at this dealership. They are focused 110% on fleet and corporate sales/service ONLY.

Paul Ruiz was wonderful he helped me along the way with selling my truck and buying a car. I don't think I can say enough nice things about him. He made the process smooth and was helpful throughout the process. Thank you Paul