Reviews
Purchased my 2024 4-Runner at Lost Pines and have been to
Purchased my 2024 4-Runner at Lost Pines and have been to the Service dept for the 6 month and 12 month Toyota Care visits. Very quick and basic maintenance for a new vehicle. Both visits were quick, waited at the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lost Pines Toyota for both your purchase and service! We’re glad to hear your 4Runner maintenance visits have been quick and convenient. We look forward to continuing to take care of you and your vehicle for many miles ahead.
Unfortunately if the Dealership allows there Service
Unfortunately if the Dealership allows there Service Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th one I've leased from them. I scheduled an appointment with Tia on August 19th for service on August 28th at 9 am. Upon arrival today was told I didn't have an appointment. I called my sales person and he helped clear this up. The truck was in for a gauge cluster replacement, regular maintenance and to have a rim repaired that one of Lost Pines Techs damaged 2 visits ago. The truck was taking in but sat for 7 HOURS without ANYTHING being done to it. So I have waisted 2 hours of drive time and 7 HOURS of my personal time only to have Lost Pines do NOTHING to my Tacoma. I have called the GM about this and will be waiting to see if ANYTHING at all is done to correct this terrible Service Department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for the update! We’re thrilled to hear that your Tacoma is back to 100% and that our team was able to exceed your expectations. We truly appreciate your loyalty over the years and your patience while we resolved this — it means a lot to us. We look forward to continuing to serve you and your Tacomas for many years to come!
I would like to take time to update on the response Lost Pines Toyota gave me. I am Very appreciative to the Management and staff for getting my Tacoma back to 100% in a very timely manner. They reached out every step of the way to let me know what I could expect. I have my Tacoma back and very happy with how things were handled! Exceeded expectations!
They are always friendly and get the job done in a timely
They are always friendly and get the job done in a timely manner. Glad for the appointments .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad to hear our team’s friendliness and timely service made your visit a great one. We appreciate you choosing Lost Pines Toyota and look forward to seeing you at your next appointment!
This dealership has always been reliable in the service
This dealership has always been reliable in the service needs of all my toyota vehicles
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Toyotas! We’re glad to hear we’ve consistently met your service needs and look forward to continuing to provide reliable care for your vehicles.
Lost pines is detail oriented, courteous and professional
Lost pines is detail oriented, courteous and professional at all departments The service department is knowledgeable, friendly and efficient with my needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re delighted to hear that our team across all departments, especially in service, has been courteous, knowledgeable, and efficient. We appreciate your trust and look forward to serving you again!
I've visited the service center a few times now since
I've visited the service center a few times now since leasing my car from Lost Pines and I have been so disappointed in their customer service and communication. I've left a review previously and have yet to have anyone reach out regarding my experiences. Thank you to Quince for hearing a customer out and supporting, it truly was appreciated!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your honest feedback. We're sorry to hear that your previous experiences didn’t meet expectations, and we truly appreciate you giving us another chance. We'll be sure to pass along your kind words to Quince — we're glad he could provide the support you deserved. Your voice matters, and we hope to continue improving for guests like you.
Prompt, courteous and reliable, which is always a plus.
Prompt, courteous and reliable, which is always a plus. Will be scheduling my next appointment there as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback, Wanda! We're so glad to hear you had a prompt and courteous experience. We look forward to seeing you again at your next appointment!
My car was dropped off at 8 am for a scheduled
My car was dropped off at 8 am for a scheduled appointment time for a recall. Never once was i called or my mother who dropped it off. We called multiple times to only never have our calls returned. The onky texts we received were when the appointment was scheduled, when the car was dropped off, and them thanking us for and wanting a review. I still have no idea what the outcome was and if my vehicle was part of the recall or not. And never once did I or my mom ever get to speak to the service advisor who was helping. Very dissatisfied with this.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. Communication is a critical part of providing quality service, and it’s clear that we fell short in keeping you and your mother informed throughout the process. It’s unacceptable that your calls weren’t returned and that you were left without clarity regarding your recall appointment or the status of your vehicle. That’s not the level of care or professionalism we aim to provide, and we understand your frustration. We would really like the opportunity to make this right and provide the information you still need. Please reach out to our Service Manager directly at (512) 303-1200, and we’ll make it a priority to follow up with the full details and help restore your confidence in our service department. Thank you again for your feedback—it helps us improve.
Thank you service department.
Thank you service department. See you at my next oil change. I'll start bringing my other Toyota too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're glad to hear you had a great experience with our service department. We look forward to seeing you at your next oil change—and we’d be honored to take care of your other Toyota as well!
Toyota service has always been very good.
Toyota service has always been very good. We were early but they did start right away. The text messages are a nice way to keep in touch as they did an oil change, tire rotation and inspected everything. So now the car is good to go till the next time for service.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Lost Pines Toyota! We're glad to hear that our team got you started early and kept you updated throughout your service visit. It's great to know the oil change, tire rotation, and inspection went smoothly and that your vehicle is ready for the road ahead. We appreciate your kind words and look forward to seeing you next time!