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Stone Mountain Volkswagen

(2,521 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stone Mountain Volkswagen from DealerRater.

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Incredible experience!

I had to bring my 2018 Tiguan SE in for an oil change and my check engine light was on. Even though the service center was down two mechanics that day, they worked me in! I even had a personal driver to and from my house while they worked on my car. Within a few hours, I received a phone call that my car was ready to be picked up. When I got to the dealership, I found out that my car had been DETAILED! Washed inside and out just as part of the service! Chris was the man that helped me and Dan was my driver! Both were incredible and I am so grateful to be a part of such an awesome dealership! Would recommend over and over again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

50k sergice

VW has always excelled in the service arena. Accommodating, efficient, prompt, and reasonably priced. Sam has always been super friendly and helpful. Very happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick and simple

As soon as I walked in, I was greeted by a sales representative and treated with respect. Lori was patient, understanding, detailed, fast, and extremely considerate of what I wanted and needed out of a vehicle and my leasing options. I wasn't planning on signing a deal that day, but how could I not under such circumstances? I would recommend this dealership and Lori to anyone that asks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you!

Excellent experience from start to finish. So happy to have my new Tiguan. Thanks to Deni and Mohammad. We loved doing business with Stone Mountain VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First Time Buyer

I drove 4 hours to get to Stone Mountain VW, and it was definitely worth the drive. This was my first time purchasing a vehicle, and they made the process simple and stress free. Everyone I encountered at the dealership was very professional and friendly. I would definitely recommend this dealership. I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Replace airpump under warranty

Engine check light came on and drove to the dealership - they provided a ride home - worked on it less than 24 hours to find and repair the issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Thanks to Deni I now have my dream car.

From the very beginning, Deni was helpful and professional. I had nearly given up when he stepped in to guide me through the buying process with ease. He was also extremely knowledgeable about VW’s current incentives, upcoming production plant changes (important in my decision to wait, buy today or order), and vehicle availability. Kurt in Finance was equally knowledable on warranty, financing and available VW Care. They even sent the friendly and hospitable Javier to pick me up from the ATL airport! My experience was top notch. My wholehearted thanks to the Stone Mountain VW staff!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Mid-interval inspection

This dealership is very genuine.They make you feel at ease with the stressful task of buying or servicing a vehicle, and they work with you providing many combinations of options to get what you need done at a fair price and acceptable timeframe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

2013 vw cc

Sam Barry is the greatest. He handled all of my warranty contract paper work. Keep me updated. He is one of reasons I use Stone Mountai VW for service work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

Awesome!!!

Volkswagen Stone mountain has two Amazing salesmen that worked with me by the names of Toney & Victor. They had the best customer service I have seen in a long time. I will definitely tell everyone I know about this Volkswagen location because of these two top of the line salesmen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.