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Stone Mountain Volkswagen

(2,521 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stone Mountain Volkswagen from DealerRater.

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Will buy again....... Excellent service!!!!!

First time I buy at this dealership, and I want to say that the experience was excellent. Victor was very helpful and went the extra mile to get the deal done. Had car ready to go by the time we came out of finance office. I would recommend anyone to go visit him. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Deni Knows...

Bought my second awesome VW Jetta from Deni. He knows my style and picked out a sexy white silver Jetta R Line for me to test drive. Loved it. The purchasing process was easy, even liked the courteous finance guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great customer service!

From when I arrived at Stone Mountain VW I was pleasantly greeted by Irnes. He was very knowledgeable of the vehicles and assisted me in locating the perfect vehicle for me. Irnes did his best to make sure I was comfortable throughout the process. From the trade in, to the test drive, and to the final negotiation Irnes made sure to work out the best deal for me. I would recommend Irnes and Stone Mountain VW for your car buying experience! They will deliver!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always AWESOME in Stone Mountain

Excelent everything !!!!! The people behind the counter and behind the scenes always take excellent care of you and your vehicle. ill always come back for any concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

Questions about cars warranty and

warranty. Crews take care of every customers include me very kindly. I got service my vehicle and very satisfied.Will recommend to all friends Thanks VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Usual no-hassle service

I have depended on the good folks at Stone Mountain Volkswagen to service my car for years, and they haven’t let me down yet. Over the years, I have had several service advisors, including Kim Crook who was great in that role, but has moved to other responsibilities. Sam Barry currently fills that role for me, and I trust him implicitly. I know that if I have an urgent need, he will move mountains to accommodate me. Although I don’t know all the technicians by name, I appreciate their good work. In fact, I can’t remember having a negative experience at Stone Mountain VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Amazing service!!

I went in unsure if I was going to purchase but with the addition of 2 babies in the family, space was running out! Met with Sung Hong who immediately asked what I was looking for and what was my price range!! He immediately got me in a beautiful Atlas that met all my requirements and then some!! I was out the door in a couple of hours!! Amazing service and he is an amazing salesman!! Would not hesitate to buy here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Professional and friendly service

Sam makes this experience exceptional. He communicated what was done and what needed to be taken care of on the next visit. He gave me information on upcoming tire sale that I could take advantage. Professional and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Phenomenal experience

Irnes was wonderful to work with. Super friendly and well informed. He helped me find the perfect car at the price I needed. I LOVE my Jetta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Professional, friendly, efficient and thorough.

We drove from Louisiana to purchase our VW. The price couldn’t be beat. Irnes and Kurt understood our circumstances and handled our transaction thoroughly and efficiently. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.