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Reviews
Jorge was not a friendly individual. Communicated only by text. It would have been great to have a phone conversation to discuss needed work that required approval. Lack of service loaners even for same day repairs
Jorge was not a friendly individual. Communicated only by text. It would have been great to have a phone conversation to discuss needed work that required approval. Lack of service loaners even for same day repairs
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I left my car there tuesday night and I had an appointment at 8 on wednesday. We did the full check.There was only two things wrong and we were good to go to fix it. I was told to come down and pick it up by five o'clock after I got off work. I drove all the way across town just to find out that it wasn't ready And they had to keep it overnight, they had already gotten rid of the rental car that I was supposed to pick up. A simple phone call would have helped. The following day, I never got a call.And at about 430 I was able to get a hold of oscar, and he told me that they just put the sealant on, and they had to keep it another night. I called saturday and they said the car was already ready. It took almost four days to do a belt and fix a leak in the pan. There was little or no communication, and I don't understand why this took that long. And when I got my car back, I had zero gas in it. The repairs are fine, but the fact that it took this long with zero communication.I will not be coming back.
I left my car there tuesday night and I had an appointment at 8 on wednesday. We did the full check.There was only two things wrong and we were good to go to fix it. I was told to come down and pick it up by five o'clock after I got off work. I drove all the way across town just to find out that it wasn't ready And they had to keep it overnight, they had already gotten rid of the rental car that I was supposed to pick up. A simple phone call would have helped. The following day, I never got a call.And at about 430 I was able to get a hold of oscar, and he told me that they just put the sealant on, and they had to keep it another night. I called saturday and they said the car was already ready. It took almost four days to do a belt and fix a leak in the pan. There was little or no communication, and I don't understand why this took that long. And when I got my car back, I had zero gas in it. The repairs are fine, but the fact that it took this long with zero communication.I will not be coming back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We felt taken care of! We felt taken care of ! We will be sure to book appointment with Steve next time around!
We felt taken care of! We felt taken care of ! We will be sure to book appointment with Steve next time around!
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with your Mazda CX-5. We’re glad you felt well cared for and look forward to serving you again at your next appointment. Brian Hall, GM
Good communication, very helpful and descriptive. The waiting area is nice with beverages and snacks while I waited for my fast oil change
Good communication, very helpful and descriptive. The waiting area is nice with beverages and snacks while I waited for my fast oil change
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear that our service team kept you well informed and that the waiting area with refreshments met your needs. Thanks for entrusting your Mazda CX-5 to us for a quick oil change. We look forward to assisting you again. Brian Hall, GM
Always great service and never pushy trying to sell things you don't need. This dealership takes care of you long after you purchase your car.
Always great service and never pushy trying to sell things you don't need. This dealership takes care of you long after you purchase your car.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you recognizing our respectful service approach and ongoing support for your Mazda CX-5. It’s great to know you felt no pressure and that our team continues to assist long after purchase. Thanks for sharing your experience. Brian Hall, GM
Always takes my car in on okay TV time. Always takes me home and picks me back up and they tell me when it's going to be done and it is. I thank them very much. I'm very happy with them. I will not go anywhere else. Thank you
Always takes my car in on okay TV time. Always takes me home and picks me back up and they tell me when it's going to be done and it is. I thank them very much. I'm very happy with them. I will not go anywhere else. Thank you
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear our shuttle service and timely updates made your Mazda Mazda6 visit convenient. Thank you for trusting us with your maintenance and for your loyalty. We look forward to keeping you on the road. Brian Hall, GM
Steve Stone made sure that all was taken care of correctly in this service appointment.
Steve Stone made sure that all was taken care of correctly in this service appointment.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team made sure everything was handled properly during your Mazda6 service appointment. Thank you for trusting us with your vehicle. Please let us know if there’s anything else we can help you with. Brian Hall, GM
Friendly and super helpful. Love Stan!!! Stan went above and beyond to get my service scheduled and get me a loner car so I wouldn't have to come back again. He's always so great!
Friendly and super helpful. Love Stan!!! Stan went above and beyond to get my service scheduled and get me a loner car so I wouldn't have to come back again. He's always so great!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about our team and service. Thank you for choosing CardinaleWay Mazda Peoria.
They did quick work, were very thorough and insightful, and even cleaned my car. Answered any and all my questions that arose and were extremely accommodating.
They did quick work, were very thorough and insightful, and even cleaned my car. Answered any and all my questions that arose and were extremely accommodating.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our thorough and accommodating service at CardinaleWay Mazda Peoria. We’re glad we could assist with your questions and clean your car. We appreciate your positive feedback.
Easy in; easy out! We discussed what needs to be done and when. Kyle was great
Easy in; easy out! We discussed what needs to be done and when. Kyle was great
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad the service process was straightforward. We appreciate you choosing CardinaleWay Mazda Peoria.