Reviews
I have had nothing but excellent experiences.
I have been dealing with Peterson BMW for many years. The level of service is excellent. I also appreciate the friendliness of all the people who have taken care of my cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2019 tundra
4th or 5th vehicle purchase at Peterson. I am always very pleased with our service. My husband and I have dealt with Shaun a lot in the past and he has always makes it a very easy experience! Will always be back!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Right as Rain
Found the car that was everything I wanted here, and each step of the process was great. Rich Huntley was very knowledgeable, friendly, and accommodating with everything. No pressure and answered all my questions. Ben Rodgers also deserves mention for the hard work he did to find me the best financing rates I could get. My old car was given a generous trade in value as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Consistency and Valuing Customers
I have purchased 5 million dollars worth of cars over the past 40 years for personal and business use. Peterson Motor company, from the 'old man', Mark to the boys have always treated me as a person first and customer second. I appreciate the long tenure staff like Bill Weery who epitomizes commitment, professionalism and customer first focus that sets the pace for the Peterson dealerships. I appreciate the value and service that I have received and expect the same for all I refer to their organization.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent Customer Service
Ryan is professional and manages several aspects of car service. I would imagine that working service for BMW is not an easy job, as BMW owners (especially) can be pretty particular. Every encounter I've had with Ryan and their service and parts department has been 'big-city-excellent,' even in a smaller area like Boise. Thank you Ryan for being a great asset to Peterson!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Treated very well, BUT...
I was treated very well but, unfortunately, the repairs were unsuccessful and my car had to be returned for a 2nd effort to correct the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks to Gina Gonsalves
Gina, Ehan and Tommy all worked really hard to put together the deal for my new Highlander. I live within walking distance of another Toyota dealership, but they kind of blew me off. Gina kept in touch and treated me right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Customer Service
I cannot say enough good things about my experience at this dealership, from the time I got there till the time I left, everything went smooth and quick and they did everything they could to make the experience painless. Aidan was absolutely awesome and hands down made this the best car buying experience I’ve ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New tires for my X4
Ryan is very professional and helpful. He always returned my calls promptly. His tire quote has by far the lowest for my X4. It is a pleasure dealing with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great salesman Mike Matthews
Great dealership and great deal thanks to Mike Matthews. Mike met us and we made the deal and were out the door with our Camry. Mike answered all concerns and went out of the way to make us happy. We are return customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
