Ken Garff Ford American Fork

Extremely slow service. Service advisor was kind of an arrogant perk. Didn't offer to clean my truck after they had it for almost a month.

Service department is lacking competence with minor and major repairs of my vehicle. Also, doesn't take responsibility for their mistakes, instead tells me that I don't know what i'm talking about. I have attempted to speak with the service mgr (Patrick) several times or to oversee the work on my vehicle without acknowledgement. I have been overcharged with excuses of (forgot to add in labor charges) or we can work with you on the final bill but won't let me pick up vehicle until total is paid 1st. Once that is done "Sorry we can't go back and credit paid bills". They have returned my vehicle to me without pressurizing the cooling system causing the vehicle go into limp mode overheating and having to replace the thermostat three different times. They returned my vehicle to me without the oil filter seated. They returned my vehicle to me when they splashed coolant on my heater valve causing the air conditioning to go out and told me that it had nothing to do with the cooling system. When I brought them the shop manuals, the service advisor stated that I would be "insulting the tech with that information". I had to take my vehicle to somebody else too repair at a cost of $1100. I found that the state used to have one master mechanic per one mentor but the law was changed now it's one master mechanic to five mentors.These shops don't make money on oil changes and tire rotations. They will always find something else to increase or pad the bill. I have spent thousands upon thousands of dollars at Ken Graff in American Fork because of their lack of not "Hearing or listening to me" I will never ever be back. Spent over $7000.BEWARE!

Amazing service. Super reliable. Figured out how to find and finance the Bronco I wanted. Kris is the man I go to every time I need a new vehicle

Great service and friendly staff! They went the extra Mile to make my service comfortable.

Max es un excelente miembro de Ford en el área de servicio, es respetuoso, amable y responsable, al igual César Ortiz también es una exelente persona los recomiendo al 100%! Muchas gracias por su servicio!😉

My service Representative was Curtis Gunby. He helped me with everything. He’s amazing. He answered every question and made sure I was taken care of.

Excellent experience! John Boot was fantastic and very helpful. Did all that he promised and more. Thanks to him I am driving the truck I always wanted!

Customer service was great but not sure if the information we gave the service writer was relayed back to the technician or the technician didn’t really understand it. We went in for a diagnosis of an adas problem and smoking on start up. We got word back from the technician saying it needed a whole new module, camera, cables etc. When we told the service writer we already did all of that with the smoking issue. They told us it was caused by a catch can which the vehicle was doing the smoke before then. No proper diagnosis was performed. We took the vehicle elsewhere and figured out our Adas problem was caused by the suspension leveling kit and the camera on that not being calibrated for its height difference, and the smoking is caused by a leaking valve stem. Thanks for the $200 diagnosis that literally told us nothing.

Thank you for making the process so easy. Paula was great to work with. Very happy with my new vehicle.

The pick up se vice is awesome to work with. They let you know when on the way. When things are completed. When they are in the way back. Easy peasy.