Ken Garff Ford American Fork

The problem as I see it is that there is poor communication between the person handling the account in this case Curtis and communication with the person who has their vehicle in for service John Mestas. This has happened at least twice possibly more if you search the service records on my truck, Ford F150 2014 Platinum truck you will see that it has been in there several times to fix an electronic problem. Updates on it status have been sporadic at Best often going over a week from projected completion date with no communication until it’s ready to pick up a week to 10 days later I have left messages and texts which I would suppose you have documented. I purchased that truck used from Ken Garff Ford in American Fork. I understand things can go wrong and it takes longer. However, I think not communicating of what is going on is very poor. My request is that communication on what is being done perhaps every three days or so and an estimated time of completion is more than reasonable on my end. and a estimated time of completion is more than reasonable on my end. I look forward to continue to do business with you all, and request a spot a response to me.

Love the new pick up and delivery service. Will recommend of course to other. Thank you

The dealer took care of my needs as requested with no issues. I will return for future services.

Ken Garff always takes great care of our vehicles! They offer accurate work and very professional customer service.

Extremely slow service. Service advisor was kind of an arrogant perk. Didn't offer to clean my truck after they had it for almost a month.

Service department is lacking competence with minor and major repairs of my vehicle. Also, doesn't take responsibility for their mistakes, instead tells me that I don't know what i'm talking about. I have attempted to speak with the service mgr (Patrick) several times or to oversee the work on my vehicle without acknowledgement. I have been overcharged with excuses of (forgot to add in labor charges) or we can work with you on the final bill but won't let me pick up vehicle until total is paid 1st. Once that is done "Sorry we can't go back and credit paid bills". They have returned my vehicle to me without pressurizing the cooling system causing the vehicle go into limp mode overheating and having to replace the thermostat three different times. They returned my vehicle to me without the oil filter seated. They returned my vehicle to me when they splashed coolant on my heater valve causing the air conditioning to go out and told me that it had nothing to do with the cooling system. When I brought them the shop manuals, the service advisor stated that I would be "insulting the tech with that information". I had to take my vehicle to somebody else too repair at a cost of $1100. I found that the state used to have one master mechanic per one mentor but the law was changed now it's one master mechanic to five mentors.These shops don't make money on oil changes and tire rotations. They will always find something else to increase or pad the bill. I have spent thousands upon thousands of dollars at Ken Graff in American Fork because of their lack of not "Hearing or listening to me" I will never ever be back. Spent over $7000.BEWARE!

Amazing service. Super reliable. Figured out how to find and finance the Bronco I wanted. Kris is the man I go to every time I need a new vehicle

Great service and friendly staff! They went the extra Mile to make my service comfortable.

Max es un excelente miembro de Ford en el área de servicio, es respetuoso, amable y responsable, al igual César Ortiz también es una exelente persona los recomiendo al 100%! Muchas gracias por su servicio!😉

My service Representative was Curtis Gunby. He helped me with everything. He’s amazing. He answered every question and made sure I was taken care of.