South Bay MINI

It has been over two months since I purchased, this dealership still not finished dmv paperwork which causes no license plate issued. They didn’t provide any signed paper at the time, has to ask several times, no one ever responds to your email. The worst dealership!

Sales manager was very unprofessional/rude during our short interaction. Would not recommend buying at this dealership and would look at the countless other Mini dealerships in the area.

Took my Mini Convertible in for regular service on 2/2/23. Called the earlier the same week to schedule and specifically requested a loaner car, and asked when the first available apt was. I was surprised they could see me the same week. When I showed up for my 7:30am apt there were no loaners available, even though one was being dropped off in front of me (so they exist). Unexpected +90 min delay while I waited for an uber, had to be shuttled to Enterprise for a rental (which South Bay Mini only partially covered since the car offered was more basic than a Mini or BMW). Enterprise was fine btw. Also +30 mins on the return to drop off the rental and take the shuttle back to South Bay Mini. I dgaf about the cost but I can't get more time back. Super pissed there. And being misled by the person scheduling the apt on the phone left a really bad taste in my mouth. I would not come back to South Bay Mini in the future, and would not recommend going here. There are other Mini dealership around LA, I will try them next time. FWIW it was a leased car w/ service included, so this post really demonstrates the poor service and aloof disinterest in putting their customers first or even being straightforward and honest with them, I wasn't overcharged b/c there was no charge, besides the upgrade I paid at the rental which ended up being $12 (so minor). South Bay Mini 0/10

Thanks, Vee, for all your assistance from start to finish. And to Omar for doing an excellent job of installation of my new battery. And that is why I bring my Mini to South Bay Mini.

I Had a great experience getting into my beautiful 2022 Countryman. Go see Mike and Chris, they are so knowledgeable. There are many new features on this model that my 2018 didn’t have so when I pick up my ordered rubber floor mats I will sit down with a Mini genius to get everything programmed.

Sales Manager, Sales and FI all top notch. The Sales manager was able to get car delivered early for a special occasion.and Thanks for the shop gift certificate.

Jesus, Mo, and Junior were great to work with. Started deal online, car was exactly as promised, delivery was quick and efficient with no surprises. Great experience all around.

Mo and Jesus were outstanding! My new Mini was equipped with everything we asked for. They were knowledgeable and prepared to answer any questions we had.

My experience at South Bay MINI was excellent. Chris and Mo were excellent, professional, and very easy to talk to. They helped us out and got me what I was looking for. I came with a purpose and I left fulfilling that purpose with a big smile on my face. Thanks South Bay MINI team!

Bought a brand new 2020 Mini Countryman the way a customer is supposed to buy one. Excellent service, best price and beautiful car. They made a lasting impression on me as this is my 4th Mini Cooper.