Reviews
Write a reviewI really enjoyed my new car experience. Thank you
Very helpful and friendly. I have done business with Ken Garff Honda before. They always seem genuinely respectful and courteous. I will be back in three years to buy my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott is the BEST!
Scott is amazing. What else needs to be said? Thanks Scott for getting me back on the road. Great service, very friendly. Again, thank you!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I was going to talk to service desk and a gentlemen came told me to get my car in service line and they send service personal out to me what kind of service I need for my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly and efficient
Great service! They kept me posted about what services were needed, And texted me so that I could approve of them. My initial contact at the entrance was very friendly! Service was fast and thorough, and my service organizer was kind and communicative. I enjoyed the free soda, and the restroom was clean. Overall, a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
The service was excellent and timely. The waiting area is clean and inviting with drinks and food. The way they greet you and begin their service process is particularly impressive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
2020 purchase at Ken Garff in Orem, Ut. We had an issue with the drivers door lock occasionally failing. Scheduled the part and we took the car in. Mark was very courteous and promptly contacted us when the vehicle was repaired. All was within the timeframe they had told us. Thanks to Mark at Ken Garff and the mechanics for your help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's nice to have Refreshments while I am there wa
Everyone is always courteous. And Treat Me Nice. And get the card done fast. I will be happy to continue using their service in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Price Gouging
Parts Department over charging for parts. They quoted over 50.00 for a gas cap that has manufacture list price of 35.00. Typical dealer marks up price 10% over list. 40% is shameful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
The best dealership
Mark was very professional. I love this dealership...no problem!!! The mechanics are very knowledgeable. My car was done and Mark dud his job as fast as he can. He text when car was ready at the time he promised. He keep me informed that was important to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Every car we have had has been from this dealersh
Have never had a bad experience with KenGarff Honda. Would recommend them to anyone. Love our new car so far, excited to have a hybrid.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase