Fair Oaks Chrysler Jeep Dodge RAM

The salesmen were very helpful and did not pressure me into buying the car. I knew what I wanted going in and they worked WITH me on the price and not AGAINST me. I believe I got the fairest deal on the vehicle. The entire staff is friendly, respectful and very knowledgeable. Will be looking forward to taking my new vehicle for the scheduled maintenance and see how I am treated(which I, assume, will be treated the same).

Sony Pierre was great and extremely patient, helpful and informative. I came in to browse at used cars but the deal they had on new cars was amazing! I had a Nissan Murano but needed a car that offered better mileage. I am a foreign car kinda gal but once I test drove that Chrysler 200 I knew I had been sold! It was so smooth and I loved the way Sony didn't pressure me cuz he didn't need to. The car and the great deal they offered spoke for itself. The whole staff there from the Sony to the men who sit behind the desk to the financial coordinator were all extremely kind and polite to me and my family members. I'd definitely recommend it to anyone and my friends and family. I love my new car!!! Everything on the inside is like a music lover's dream!!! Love the buttons behind the wheel and the satellite radio!!

The staff was very helpful and friendly. Tony was great at making sure that the whole process went smoothly. This was the first time when purchasing a vehicle that I felt relaxed and welcomed. When I returned to the dealership, Tony made a point to welcome me back and talk to me about my purchase. It was like talking to an old friend. I will definitely be back when I need to purchase another vehicle. What more can I say but Tony you are the best!

I have rated this dealer as above due to a completely inadequate and incompetent Service Department, who's main concern is profit, not customer service. I purchased my "Certified" 2006 Dodge Charger RT from Fair Oaks Chrysler in late October 2011. I had a good sales experience with Tony and got a fair deal on a Dodge certified used car that I had saved for two years to purchase. This is where the good experience completely died. Immediatly after purchasing the vehicle, the car began to stall while driving and the instrument panel lights were out. I scheuled an appointment with the service department, thankfully the certified warranty covered a rental while the car was in te shop. Three days later I recieved a call indicating that the repairs to the instrument panel had been made, but the tech could not find a stalling problem. I picked the car up. By the end of the week, I filled the gas up in the car and immediatly had the stalling problem again. I did research on the internet and found out the likely issue was a faulty ventalation issue and the gas tank needed to be replaced. As it was around the holidays I made an appointment with the Service department in mid-Jan to get an oil change and get the stalling problem repaired. When I dropped the car off, I told them about my research and got another rental car. Ignoring my research, the service department decided to replace emmissions control parts and a condensation canister. Of course the problem persists and I just don't want to take it in for a 3rd time to this dealer, especially because around this time I got notification from Avis rental car informing me that my account was sent to collections as the dealership did not pay for my rental car bill from the service in October. I finally made another appointment for a scheduled oil change in late March (conviently 7 weeks after the full certified warranty ended). After waiting for my oil to be changed for two hours, finally a service advisor came out with a long list of problems with the car...3 wheel bearing assemblies were bad (The rear extremely bad), Spark Plugs needed to be replaced, intake needed service, and the battery connections are bad. All of which quoted at over $2,500! I declined the service as it seemed very fishy to get this quote right after the experation of the warranty, none of which was identified to me just a month or so earlier (when the warranty would have covered). I took the car to an idependent service center that I trust. The repair shop confirmed the repair needs and added that "more than likely all of these problems existed since I bought the car, meaning that the issues existed in the car when I bought the car! As you can expect I was livid that I had been driving my two kids in a car with three bad wheel bearings. I don't know if the dealer knew, or just glossed over the certification process? I spoke to every manager at the dealership, further wasting hours of my time only for them to not make the situation right and make the repairs (all the while, the stalling is still happening) Further, the dealer, has told me that they can't fix the problems because they would then have to do that for every customer.....yeah, well, I agree they should be honest when selling cars, don't you? By the way, my account is still in collections with the rental car agency. The best the GM could offer me was half off the service...wow! I just spent 20k on a car that I thought was mechanically sound, thats not enough though, they need an additional $700 to repair wheel bearings that should have been in good condition when I bought the car. This car experience has been a nightmare, stay away from this dealership, you will regret doing business with them. Countless hours waiting, calling, and researching later I have no resolution. Only one option remains, consulting a lemon law attorney.

A no pressure, no hassle car buying experience. Sony is knowledgeable, nice and easy to deal with. He made sure to explain all of the details of the vehicle as well as all of the details of the car price. Buying a new car can be a hassle, but Sony and Tony made the process simple an worry free.

The process went very smoothly for us. Sony provided great information on both new and used vehicles that met our needs. We were ulimately able to work out a good deal for the new car with the help of Tony. There was no pressure or steering to one model over the other, nor were we forced into any add-ons at the end. I would certainly purchase from this dealership again (and from Sony in particular).

William was excellent. He understood the sales process. He was upportive and not too agressive. He had a solid understanding of the product and the market positioning.

We had a very pleasant buying experience at this dealership in March of 2012. Sony is very knowledgeable about the features of the cars he sells, and his low-key, no pressure attitude helps to remove the grief and stress that often times accompanies car buying. The sales manager, Tony, was also a pleasure to deal with. As far as the dealership itself is concerned, I've had a previously owned vehicle serviced at this location last year. I found the service writer to be both professional and courteous, and the work was performed and delivered in the amount of time promised. The dealership is clean, obviously well maintained, and offers a nice waiting area. I would not hesitate to recommend the dealership to my family and friends, and more importantly would refer them specifically to Sony and Tony.

I currently live in Pa, but also travel to Va. After searching and making numerous calls to various dealers. I finally decided to purchase my NEW 2012 Dodge Journey from Fair Oaks Chantilly Chrysler Jeep Dodge. Regarding price, no one could come close. Customers service was excellent. Not like others who attempted to make me think if I was getting a better deal, I was probably being fooled. After all the details were worked out. I explained to them that my wife would be stopping in to finalized everything. Tony and JC made it clear that they would insure everything went smooth. They were correct. My wife was very impressed with everyone she came in contact with. She said "everyone there seemed happy in what they were doing and were very helpful. Once again - we purchased a great vehicle for a great price and I look forward to doing business with Fair Oaks Chantilly Chrysler Jeep Dodge in the future. Keep up the good work. Thanks for everything

Sony was honest, helpful and expedient. He helped select a van to meet our needs. No pressure, just guality customer service. Will recommend to others.