Mark Miller Toyota

It was easy to get a convenient appointment for service and the job was completed before the estimated time.

Great service and convenient to schedule and drop off, but final bills are often more than the quoted estimates

They did a great job. Respectful and courteous. No high pressure sales with add ons or warranties. .

Great service prompt very direct about what they’re going to do and how much it was going to cost and the price didn’t change. Very nice people.

Chris Sholl was helpful throughout the sales process and Sean was a pleasure to work with in finance.

Honest, Happy, Hardworking people who always want what’s best for the customer! They were straightforward and honest about the whole process, and made sure I understood everything. I love my new 4runner!!! I would recommend this dealership to anyone! 5 STARS!!!

Enjoyed the car buying experience they made it really easy. Staff was very kind and friendly.

The experience was really good. They were professional and we love the new Tacoma truck.

TLDR - Mark Miller sold me a defective brand new truck, failed to fix the issues properly, and then told me I was sorry out of luck. Wish I could give 0 stars. Bought a brand new 2025 tundra, and after 1500 miles the front seats started making a clunking noise, and the steering started pulling to the right. Brought it in to the service department, and was told they needed to get new clips for the inside of the seat. I was also originally told that I would have to pay for an alignment to fix the steering, but then later was told sometimes they come from the factory misaligned, and they would cover the alignment under warranty. The fact they originally wanted to charge me to fix the steering should have been my first warning I was in for trouble. Fast forward two weeks, and never heard anything back on the clips, so I called in. Apparently the clips had arrived a while back, but no one called me. Then, when I go to get the clips installed, I was told there was still a lot of play, and they needed to call Toyota to ask what to do next. Well the end of the day approached, and no one had called me back, so I was going to be stranded without a car. When I called, I found out my service advisor went home sick and no one knew to call me back! Seriously? Had I not been persistent and called back, I would have been stranded without a car. Anyway, after getting me a loaner car, and two more days pass, I was called and told they added some additional insulation to the seat and it was "much better", which doesn't really inspire confidence that the issue was fully resolved, especially since they admitted that the new seats clips still had "a lot of play". So I drive it home, and the steering wheel was now crooked after they aligned the wheels! Then, the next day, the seat sound comes back! I recorded the sound, sent the video to the service department, and had to wait several more days before I could bring it back in again (service director was out of town). I bring it back in and I'm told that in spite of my video, they couldn't duplicate the sound to the same noise level as the first time I brought it in and therefore its "fixed". I was also told they are allowed a certain number of degrees of the steering wheel being crooked, and mine was right at the limit. I was also told my only recourse was to keep bringing in my truck "until the sound is loud enough for them to duplicate". I even sat with the service manager and showed him the sound (albeit fainter than when it was making it in my earlier video), and was still told it was not enough for him to do anything. To top it all off, I find a blue scuff mark on the front fender, and when I asked if their service guys hit anything, was told it was probably just from plants. I don't know what kind of plants leave paint scuffs, but regardless where in the heck were you driving my car while you had it? Did the service tech take it offroad? Do yourself a favor and avoid this place at all costs. Toyotas are obviously no longer made to last, Mark Miller Toyota knows this, and fails to stand by their products. Unfortunately now I get to explore my options under lemon laws.

We drive almost 4 ( FOUR !!!! ) hours just to be serviced by this dealer per recommendation and reviews. We chose the "Express Service" which is "first come, first served"... There were two separate lines that had "green entrance arrows". It was so disorganized & cars let in haphazardly that i just knew in advance we might lose one spot in line... After not one but two later arrivals were allowed in ahead of my vehicle I said something.... Clearly for spite, a mechanic who overheard my plight, drove ANOTHER late arrival car in ahead of us. I would NOT recommend Mark Miller in Salt Lake City to ANYONE !!!