Robbins Nissan

The salesman (Al) was great. He did everything he could to help me find a car in my budget. I was also what was suppose to be a certified used car. The finance officer said that it only covered the drive train and talked me into buying a bumper to bumper policy. 10 days after I bought the car it had wheel bearing problems. I called the dealer. Salesperson was off that day. The manager sent me to the used car manager, who told me to call the service man, who told me I would have to bring the car in and leave it for two days. No loaner, no rental or anything. I checked with another Nissan repair shop who got it in the same day and fixed it. Only problem was getting the inspection report from Robbins. It still cost me two hundred dollars to get it fixed as they had to use the bumper to bumper warranty. I bought a certified car so that I wouldn't have problems. I would not go to this dealership again.

My husband and I want to give a shout out to our salesman AL! He is kind,compassionate and determined to get the best deal for you! He goes beyond the call of duty! We've made several calls to him & he answered every question we had. He calls to make sure we're adjusting to all the new features our Nissan Rogue has and always happy to help with any issue or questions. If he doesn't know, he will connect us with someone who does. Than he calls to make sure they answered our questions! He is our amazing grace! We also would like to thank the entire team at Robbins Nissan for their hard work & dedication, especially the finance team! Thank you for making our dream come true! With Kind Regards, Rudolph & Cindy Gonzalez

April was great at Robbins Nissan I had a awesome experience with her!!😁 loved her energy and everything about her .

Worst place. Scamming customers to get you in the door. I was in a terrible accident 1 week and a half ago. Needed a new vehicle asap and did research on safe cars which Nissan is one of them. My husband and I called several Nissan dealers in Houston and they all let us know there was a 3-4,000 markup due to chip shortage. He called Robbins Nissan and April answered the phone, since we saw a 2021 Rogue for a great price online we called. We confirmed the price with her over the phone and she said yes that is the price with NO MARK UP’s!! Wow, I was so happy we told her we were coming to look at it and possibly purchase it that day. I was so happy, unfortunately when we got their April went home despite telling us she would be there and to ask for her. Some young man that stated he was only there for 2 months said he would take care of us and he knew nothing about the car when we asked questions. We let him know we would be putting down more than half down and finance the rest. He then got his boss is what he said Leo who told us the car was 10,000 dollars more than the internet price. He was rude to my husband and told him the internet price was incorrect and when we asked for April he told us not to worry about her. He said we will never find a car for below MSRP and with no markup, due to the chip shortage. I was upset at how the lied and how rude Leo was so after an hour of going back and fourth and time wasted. We left back to cypress upset that I was lied to. Leo said April omitted the correct price to get us in the door but that the car was 40 k. Horrible dealership, after that experience I didn’t even want a Nissan at all. Guess what Leo you were wrong we did get a car for under MSRP and no mark up. Demontrond Mazada helped us and I got a new car with all the bells and whistles . So don’t shop here please do your research and walk away if they lie to you. Lost a sale because I was ready to buy too bad.

Bait and switch is being used often. The bait and switch tactic was used to draw me into the dealership by April and Leo. When I got there I found out they did not have the Nissan Murano Platinum I wanted. They tried to get me to purchase a different car and when I hesitated, Leo got very aggressive with me. I was circled by staff members and barely let go. I am a woman and felt treated disrespectfully. They tried to charge me $5,000 above the sticker price for a car I didn't want and When I left tried to harm my credit. We have purchased two previous Nissan vehicles from them in the past but I would NEVER purchase from them again.

Can't speak for the dealership as a whole, but the parts department customer experience is terrible. Hung up on twice over questioning why an accessory (that didn't match) was not returnable. Bear in mind, nothing custom, exotic, etc. Wildly poor customer service. You're not the only game in town, this is a great way to push away future business

Can't speak to the dealership as a whole, parts department is terrible. Worst customer service I've seen from a dealer. Hanging up on a customer? Not an irate, swearing customer, just one asking legitimate questions. Not a good look, not a way to earn business

Everything great until I got home with new car which I thought was a 2021 temporary tag said that it was a 2020 car not so good deal really like the car

Survive as always was very professional and outstanding.

Great friendly service! Carissa was kind and personable and helped me during this stressful time.