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CarMax Naples

(11 reviews)
Visit CarMax Naples
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–7:00pm
(239) 449-8766 (239) 449-8766

Inventory

See all 84 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2016.
At CarMax, you’ll find the right car on your terms. All our cars have clear, upfront pricing so you don’t have to haggle. Take your time with our 10-day Money Back Guarantee and shop confidently knowing there’s no pressure to decide fast. With a transparent process and CarMax Certified quality cars, CarMax puts you in control from start to finish so you can find your match.
CarMax, Wanna Drive??

Reviews

(11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Naples from DealerRater.

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This dealership won’t impress you with a flashy or pretentious sales floor - but the simplicity of the buying process paired with the value of the cars sold will be what stands out. This is my second time buying a car from carmax - both times I traded in a vehicle and was given much more than I expected for my car.

This dealership won’t impress you with a flashy or pretentious sales floor - but the simplicity of the buying process paired with the value of the cars sold will be what stands out. This is my second time buying a car from carmax - both times I traded in a vehicle and was given much more than I expected for my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Allen Prudhomme was very professional, kind and caring! I felt that I was in great hands.

Allen Prudhomme was very professional, kind and caring! I felt that I was in great hands.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The dealership was open on Sunday and no one was waiting for assistance. Liz promptly greeted us and we knew what we were looking for in a used car. She gave us several options of cars available on the lot. We chose on in 15 minutes. Liz was very knowledgeable and we were thrilled with her assistance. Lots of paperwork but guess that is normal. We would use CarMax again.

The dealership was open on Sunday and no one was waiting for assistance. Liz promptly greeted us and we knew what we were looking for in a used car. She gave us several options of cars available on the lot. We chose on in 15 minutes. Liz was very knowledgeable and we were thrilled with her assistance. Lots of paperwork but guess that is normal. We would use CarMax again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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They set me up for a test drive in a car with no air conditioning on a day when the temperature outside the car was 95 and inside the car it was 93. Needless to say I went somewhere else and bought a car at Tamiami Hyundai, where the cars had working A.C.

They set me up for a test drive in a car with no air conditioning on a day when the temperature outside the car was 95 and inside the car it was 93. Needless to say I went somewhere else and bought a car at Tamiami Hyundai, where the cars had working A.C.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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it was a true pleasure working with, Junior he made the sale quick and easy. i will go through Car Max again, i will also refer you to our friends and family. thank you for making it easy.

it was a true pleasure working with, Junior he made the sale quick and easy. i will go through Car Max again, i will also refer you to our friends and family. thank you for making it easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Liz was awesome she made everything very easy and quick. great experience i would definitely buy from here again

Liz was awesome she made everything very easy and quick. great experience i would definitely buy from here again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Treated very well when we walked in until we left It was awesome everybody was grest

Treated very well when we walked in until we left It was awesome everybody was grest

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The worst place to buy a car in Naples. The worst service department in all of Collier County. I cant begin to tell you all the horror stories I have had there. Just avoid it like the plague.

The worst place to buy a car in Naples. The worst service department in all of Collier County. I cant begin to tell you all the horror stories I have had there. Just avoid it like the plague.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thay didn't know how to talk to people I was thinking to my Daddy with that woman on the phone and she got smart she one of the person who answered the phone

Thay didn't know how to talk to people I was thinking to my Daddy with that woman on the phone and she got smart she one of the person who answered the phone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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After selecting my vehicle and being approved for my loan, I was so excited to go in to pick up my car from the Naples location. I test drove the car and went to sign the paperwork. And then, after an hour of waiting, I was told the bank has changed the terms and told to leave. Steven Lowry was the salesman. I would never ever step foot in that sham of a company again.

After selecting my vehicle and being approved for my loan, I was so excited to go in to pick up my car from the Naples location. I test drove the car and went to sign the paperwork. And then, after an hour of waiting, I was told the bank has changed the terms and told to leave. Steven Lowry was the salesman. I would never ever step foot in that sham of a company again.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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