Reviews
I’m very disappointed with the level of communication and service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I was told that the inspection was getting started. This morning, I received a message showing eight recommended services awaiting my approval, but there was no clear explanation of which of those recommendations were related to the issues I originally brought my vehicle in for. I had to call myself to get clarification. During that conversation, I was told that my battery needed to be replaced. This was extremely concerning because the battery was just replaced in March 2025. I was initially told the battery had been replaced under warranty, but then I was informed that the warranty had expired due to mileage and that I would have to pay for another battery. What makes this more frustrating is that I provided documentation showing the battery was purchased with cash, and I also have previous communication showing that the dealership had contacted my warranty company regarding repairs. I should not have to repeatedly call and piece together what is happening with my own vehicle. My biggest issue is communication and transparency. If there are eight recommended services, I expect someone to clearly explain what each one is for, which ones address the concerns I originally brought the vehicle in for, and which ones are simply additional recommendations. I understand that repairs can take time and that additional issues can be discovered during an inspection. However, customers should be kept informed throughout the process. At this point, I feel like I’ve had to chase down information instead of being proactively updated.
I’m very disappointed with the level of communication and service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I was told that the inspection was getting started. This morning, I received a message showing eight recommended services awaiting my approval, but there was no clear explanation of which of those recommendations were related to the issues I originally brought my vehicle in for. I had to call myself to get clarification. During that conversation, I was told that my battery needed to be replaced. This was extremely concerning because the battery was just replaced in March 2025. I was initially told the battery had been replaced under warranty, but then I was informed that the warranty had expired due to mileage and that I would have to pay for another battery. What makes this more frustrating is that I provided documentation showing the battery was purchased with cash, and I also have previous communication showing that the dealership had contacted my warranty company regarding repairs. I should not have to repeatedly call and piece together what is happening with my own vehicle. My biggest issue is communication and transparency. If there are eight recommended services, I expect someone to clearly explain what each one is for, which ones address the concerns I originally brought the vehicle in for, and which ones are simply additional recommendations. I understand that repairs can take time and that additional issues can be discovered during an inspection. However, customers should be kept informed throughout the process. At this point, I feel like I’ve had to chase down information instead of being proactively updated.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration regarding the level of communication and service during your repair process. At Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, we strive for transparency and timely updates. I appreciate your feedback about the clarity around the recommended services and the battery issue. It is important to us that you feel informed and supported. Please feel free to reach out directly to me so I can discuss your concerns more thoroughly. Thank you for your patience. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 [email protected]
Its Excellent place to be, I've never had any problems with them at all
Its Excellent place to be, I've never had any problems with them at all
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I’m delighted to hear that you’ve had a great experience with Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. Your satisfaction is our priority, and we look forward to serving you again in the future, Albert! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
I always have a great experience with the people and the service here. That’s why I’m a repeat customer.
I always have a great experience with the people and the service here. That’s why I’m a repeat customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback, Rod! I’m thrilled to hear that you consistently have great experiences with Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. Your loyalty as a repeat customer means a lot to us. We look forward to serving you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Everything has been great. Except this last time that I took my Tahoe in for brake pads change my front right tire sensor hasn’t been reading the air in the tire. That’s a big problem for me because I drive a lot for work and I need to know that my tires are in good condition and that they have the correct amount of air in them.
Everything has been great. Except this last time that I took my Tahoe in for brake pads change my front right tire sensor hasn’t been reading the air in the tire. That’s a big problem for me because I drive a lot for work and I need to know that my tires are in good condition and that they have the correct amount of air in them.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate you sharing your experience with us regarding the brake pad change on your Chevrolet Tahoe. I understand how important it is to have a functioning tire sensor, especially for your work. I encourage you to reach out to us so we can assist you in addressing this issue. Your safety and satisfaction are our top priorities at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. We look forward to assisting you again. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 [email protected]
Handled my warranty claim fast. Also had tires rotated. Wish they had loaners. Oh well
Handled my warranty claim fast. Also had tires rotated. Wish they had loaners. Oh well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Sally! I’m glad to hear that we handled your warranty claim quickly and took care of your tire rotation. I appreciate your suggestion about loaner vehicles and will keep that in mind as our team strives to improve our services. We hope to see you again at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Victor was amazing. I gave him a hard time but he worked with me like a pro. Very professional salesman. Kudos to him and the dealership.
Victor was amazing. I gave him a hard time but he worked with me like a pro. Very professional salesman. Kudos to him and the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! It's great to hear that Victor provided you with such a great experience at Courtesy Chevrolet. I appreciate your recognition of his professionalism and dedication. Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. We look forward to welcoming you back for your next visit! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Amazing customer service! We live 3 hrs away, Devan & Isaac made the process easy & quick for us! Thank you guys!
Amazing customer service! We live 3 hrs away, Devan & Isaac made the process easy & quick for us! Thank you guys!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Dania! I'm thrilled to hear that Devan and Isaac provided you with amazing customer service and made your experience easy and quick, even from three hours away. Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. I appreciate your kind words, and we look forward to assisting you again! Safe travels! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
I have been a Courtesy Chevrolet customer for twenty years and my recent new auto purchase is my fourth from this dealer. Also, I have had all of my car services done here. My twenty-year experience with numerous new car sales personnel and service department employees has been excellent. I highly recommend this dealership to anyone. Concerning my recent purchase of a 2027 Corvette Grand Sport, I feel I got a fair trade-in value on my 2011 Corvette Grand Sport and a fair deal on my new Corvette from new car sales manager Dimitri Gabito, who was professional, knowledgeable, and a pleasure to work with. I have the same comment for sales person Joaquin Montanez and finance manager Jeremy Martinez.
I have been a Courtesy Chevrolet customer for twenty years and my recent new auto purchase is my fourth from this dealer. Also, I have had all of my car services done here. My twenty-year experience with numerous new car sales personnel and service department employees has been excellent. I highly recommend this dealership to anyone. Concerning my recent purchase of a 2027 Corvette Grand Sport, I feel I got a fair trade-in value on my 2011 Corvette Grand Sport and a fair deal on my new Corvette from new car sales manager Dimitri Gabito, who was professional, knowledgeable, and a pleasure to work with. I have the same comment for sales person Joaquin Montanez and finance manager Jeremy Martinez.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, David! I truly appreciate your loyalty over the past twenty years and am thrilled to hear about your excellent experiences with the sales and service teams. Congratulations on your new 2027 Chevrolet Corvette Grand Sport! I'm glad to know that Dimitri, Joaquin, and Jeremy provided you with the professional service we strive for. Your recommendation means a lot, and we look forward to assisting you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Great service and love how everything is communicated, and all questions are answered on a timely manner.
Great service and love how everything is communicated, and all questions are answered on a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Anarissa! I’m happy to hear that you received great service and found our communication timely and helpful. I appreciate your feedback, and we look forward to assisting you again at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Great service, very attentive to detail when performing a check up , everyone is very helpful
Great service, very attentive to detail when performing a check up , everyone is very helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Javier, thank you for your kind words! I’m excited to hear that you had a great experience with me at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. Our staff takes pride in our attention to detail and is always here to help. We look forward to seeing you again for your next check-up! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919