Reviews
Great Customer service, no pressure whatsoever.
Great Customer service, no pressure whatsoever. overall, great experience, Highly recommend it!! I completely love my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the awesome review for our team!
Amazing job
Kelsey and Lex did an amazing job at helping me set up everything. Made the process super smooth. Thank you guys for helping me find my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy to hear that Lex was able to get you into an awesome new vehicle and that Kelsey was able to show you the cool features! Enjoy!
Terrible service department
Worst experience I have ever had! Would not recommend to anyone! They rip you off.service department was terrible & possibly caused damage to my engine! I would not take your vehicles there!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about your experience! We are unfortunately unable to locate you in our system by your username but we would like to investigate. Please reach out to Jessica Mckenzie, our Customer Experience Manager at j.mckenzie@billluke.com.
Didn’t have an ideal sales experience, but the team was
Didn’t have an ideal sales experience, but the team was nice. Ryan Claus did a great job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you didn't have a good experience with our sales team. We would like to hear more about it! Please reach out to Jessica Mckenzie, our Customer Experience Manager at j.mckenzie@billluke.com
Good job
Everyone did an amazing job! Kelsey helped me out tremendously with showing me all the features to my vehicle and helping me hook up my phone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the awesome review, Mike! We greatly appreciate you!
Bill Luke Jeep - Good Experience/Fair Price
Saul was a great salesman - knowledgeable, professional, and friendly. He answered all our questions after we test drove two vehicles. Angel also assisted with delivery. Good buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad that Saul got you into an awesome, new vehicle! We greatly appreciate your business here at Bill Luke!
Unprofessional staff, cheating, toxic environment
Been looking for the preowned Ridgeline, they've got one of the required configuration. After phone confirmation, driving across the town just to find out it's not reconditioned yet. Still want to see it. Took over half an hour for the sales guy (Muhammad ?) to find it on the lot, on the way witnessed ugly alpha male domination scene in service facility. The car was OK yet dirty, which was no surprise. I was ready to place a deposit anyway. Getting back to the office, the guy refused to respect internet price, insisting on +$2K sticker, plus $1K extra options I didn't need. I had a competing offer for very similar car yet lower trim $4K lower. Said I'm fine going a little up from that price, but not $4K. The guy said no negotiation and basically ended the conversation. Now a month later they're offering their Ridgeline $2K cheaper than what I've paid for my one of lower trim. Just one guy has left me w/o the car I would prefer, and made his own company lose $2K (and counting) in revenue.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear that we couldn't make a deal, Sergey! Thank you for bringing this to our attention. We will have our management look into what happened!
Rate switching and signing pressure
After spending all day trying to negotiate, I settled on a Vehicle. I should have walked out! I was told the banks were closed and the would be negotiating a better rate and a adjustment would be made. I was even provided an update sheet. After all the paperwork was submitted to the bank, I was reassured several times over the phone and in email I would receive the quoted rate. It was all lies!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We are sorry to hear that, Christopher. I know you spoke with Darlene in finance and this was all taken care of. Please let me know if it was not and i will look into it.
Don't trust Bill Luke
Do not use this corrupt dealership. The big problem is they will sell you and extended warranty and when it comes time to use it you get no help and the repair shop doesn't communicate to the owners. I wasted 22 days and I had to ha e my truck towed to another shop. Don't trust these people.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about your experience. Unfortuantely, we do not have much say over the extended warranty company and what they will and will not cover. We have forwarded your concerns onto management to look into to see what happened.
Good job
I had a really good experience here! Kelsey Day and Freddie were absolutely amazing. We are in love with our car. Thank you guys! Made it so easy for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so happy to hear that our team provided you with such a great experience! Enjoy your new car!