Reviews
Unprofessional staff
I had a horrible experience with Bill Luke Phoenix. The staff are unprofessional and only want to take your money at the earliest that they can! The only thing they care about is getting rid of their at the earliest they can. I started my car buying process early with them (on a car that was sitting on lot for 80 days) and midway through the process, when I was working on financing, they said that they sold the car to someone else. I had the down payment funds ready and did put a deposit on the car, not only they kept the car for me but they also decided to sell the car to someone else. if you're out-of-state, stay away from them, they have more "important costumers to take care of". they don't hold up to their promises at all. They sold the car I was working on for 10-days and didn't refund my deposit yet!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Dehghani, we understand your disappointment in missing out on your vehicle of choice. Shopping for a car in your home town can be a stressful experience. Add the factor of doing business long distance and it only increases the difficulty. We do try to make the process as simple as possible and we worked with you in good faith for those ten days. I read through some of the correspondence and did see that we told you in writing that the vehicle was still available for sale until we worked out all of the financial details. This is a store policy to ensure that there are no surprises for you and also to be fair to our other customers that spent time considering the same vehicle. It is our hope that we may be able to find you another car that would make you even happier. Please reach out to Brianna at (602) 249-1234, if this is a possibility.
Great dealership
I didn't buy a vehicle here, but I dropped by with some questions s about my new Wrangler and was helped out by Angel who did a fantastic job showing how everything worked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad to hear that our team was able to answer all of your questions! Thank you for stopping by and we look forward to working with you in the future!
bill luke is good!!
Angel is good guy, he help me connect bluetooth and show me features on my new car, thank you! bill luke is very good car store 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so mcuh, Raul! We are happy to hear that Angel was able to help you set up your new car!
I didn't buy a vehicle here, but I dropped by with some
I didn't buy a vehicle here, but I dropped by with some questions s about my new Wrangler and was helped out by Angel who did a fantastic job showing how everything worked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that Angel was able to assist! We look forward to working with you in the future!
Good experience
Was a really good experience. Really love my new f150. Thank you Kelsey and Gustavo for helping me out with everything. I do appreciate it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad that Gustavo could find you a great vehicle and that Kelsey could show you all the cool features! Thank you for choosing Bill Luke!
Happy with my purchase.
Happy with my purchase. Had some issue with a fee that was added. However, the dealer reached out and we were able to solve the issue and I am now happy. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are sorry to hear about your experience with us! We would like to speak with you and have attempted to reach out via phone. Please return our call at 602-249-1234 and ask for Youssef!
We are so happy to hear that we were able to turn your experience around! Thank you for the updated review!
Excellent Customer Service
I have been using Luke’s diner for years. The food is fantastic and staff are always kind. I have a place in my heart for this dealership. I lost my Jeep Patriot, but I know what it feels like to own one. I knew I’d never drive outside of Jeep ever again. Once a Jeep owner, always a Jeep owner. Today, I felt as if I was treated like family as I discussed my situation. I will buy my next Jeep from Bill Luke on Camelback!!! 2 extremely kind people helped me today. Thank you again for your listening abilities. I left knowing they provided excellence in customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are happy to hear that you enjoyed the Diner and their delicious food! Thank you for being a continued customer, we appreciate you!
Bad customer service.
Bad customer service. they just care about the money, tons of big fees! they just hang up if not agree for price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that, Joseph! We have attempted to reach out to rectify the siutation and hopefully get you into a great vehicle. Please reach out to our Sales Manager, Jerry A at 602-249-1234.
Great Buying Experience for a used RAM 1500
Bill Luke Phoenix provided an exceptional experience for my purchase of a used 2021 RAM 1500 pickup. Justin S. was the salesman, Bryant B. provided the information to purchase a second key for the vehicle and Reece C. was the individual that I dealt with in the finance department. All of these individuals made my experience in purchasing a used pickup very easy and pleasant. I'd recommend working with this group of people, especially if they have the vehicle that you're looking for at this dealership. Between this group of people, all of my questions were answered at the time of purchase and even later when I called in with additional questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave our team an amazing review! We are so happy to hear that you enjoyed your entire experience!
Car arrives way to slowly
I would not buy from them online. For me it took over 2 weeks to get my car delivered from AZ to NV. They did not answer the phone calls I made to them about why it was delayed. They never took accountability for the process taking so long.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are sorry to hear that. We were unable to locate you in our system to look into your account and find out what the delay was. If you could please reach out to Jessica M, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com to provide that information.