Camelback Hyundai

⭐ 1 STAR – ABSOLUTELY HORRIBLE CAR-BUYING EXPERIENCE! My experience with Camelback Hyundai has been nothing short of a nightmare. I purchased a 2021 Honda HR-V expecting a dependable vehicle, but within approximately 30 days of purchasing it, I was already dealing with serious problems. I experienced an intermittent rotten-egg smell coming through the vehicle's ventilation system, and then one day my vehicle wouldn't even start. I had to get a jump-start just to get it running again. When I brought it back to the dealership for an inspection, I was informed that the battery had failed and that I would have to pay approximately $365 out of pocket because the warranty did not cover it. What makes this situation even more frustrating is that the service manager initially told me the battery had been tested before I purchased the vehicle. Later, I was told there was a photograph documenting that inspection. This raises serious concerns for me about the accuracy and transparency of the dealership's pre-sale inspection process. I also purchased an extended warranty, believing I was protecting myself from unexpected repair expenses. However, when I actually needed help, I discovered that something as basic as the battery wasn't covered. I have spent far too much time making phone calls, asking questions, documenting problems, and trying to get answers about a vehicle I had barely owned for a month. Buying a vehicle should be an exciting experience, not one that leaves a customer feeling frustrated, financially burdened, and questioning whether the vehicle was properly inspected before being sold. I am extremely disappointed with how this situation has unfolded. I expected honesty, accountability, and customer service. Unfortunately, that has not been my experience. I would strongly encourage anyone considering purchasing a vehicle from Camelback Hyundai to have it independently inspected, carefully review the warranty exclusions, and get everything in writing before signing anything. This experience has seriously damaged my trust in this dealership. One star is more than I feel this experience deserves.

Absolutely horrible experience with this dealership. When they brought the car for us to look at the passenger side mirror was broken someone at the dealership hit a pole and parking garage. It took two weeks to get it repaired and when it was repaired, they strung us alone all day long and at the end of the day, the manager did not want to sell us the car because we were not financing it. We’re paying cash.

Johan Sales and Rob Finance spent time and explained everything. Finance Manager Felipe was amazing. It was a great experience! I would recommend this dealership to anyone looking for a vehicle.

The Dealership was nice, but Annika made the experience well worth it. She was pleasant and listen to me and my concerns. 10/10 experience and I would recommend.

We went in for an oil change, she asked if we heard anything unusual. Yes,there's a knocking sound. Then she said we need a new engine, its a 2022 Kona. They provided a loaner car. They did a small block replacement. That's the lower half. The car stopped in traffic, I was embarrassed. They kept tha car another month, this time it smoked with a big cloud. We took it back, they said they fixed it, but it smoked again. Two months and it still smoked when they gave it back to us. The forth time, it smoked when my wife went to pick it up...now they are doing a full engine replacement. Fast forward, three months in the shop, everything is good for now. I won't buy another Hyundai only Honda from now on. This service department and Kia are very bad, do NOT BRING YOUR CAR HERE FOR ANY SERVICE. They don't care about the customer, just making the sale....

This dealership was has very nice salesman. I had two guys and they worked very hard to get me into a new car.

Pitiful sales tactics unprofessional very hostile and just because you sat there wasted my afternoon telling me about your recent car accident broken arm doesn't make us buddies and guilt me into buying a car no I don't sign on the first price you give me it's called negotiating xxxxxx bag very sleazy I offended you? No dip wad you just showed me your true colors and shouldn't be in this industry with your disgusting behavior I am taking my business where they appreciate my research it's my money my car payment so I do negotiate and fight for the right deal. You became very irate and showed my family in 2.5 seconds how to lose a deal. Chapman hyundai is my next stop to buy a car they know how to treat folks that do there due diligence when making a 50k purchase.you should be fired due to your hostility better yet I expected that behavior from a buy here pay here type dealership. All you folks reading this buyer beware don't waste your time here go elsewhere!!

The personal sales are not honest, cuz, now this location refuse give the service for the vehicle, is under contract, this is one of this reason get this vehicle when I signed it. Not was just a regular sales representative the guy that he did was the guy, on that day, was the sales manager, yes the guy on the final step to get and sign the contract, in this case he offered a service guarantee for long, long a good deal to tace care this vehicle. Now this location at camelback Rd refused to continue. I'm waiting the time and name to be in your office to find a solution. Like some was answered on google reviews. You wants to talk about it? Ok just let me know?

Good service and fast, you can sit down and enjoy coffee to wait for your car done, Adam very helpful.

I drove from Albuquerque to Camelback to purchase a used 2019 Volvo XC90 and traded in a meticulously maintained, problem-free Volvo as part of the transaction. I genuinely wanted the XC90 and made the trip believing I was dealing with a reputable dealership. Unfortunately, my experience has left me feeling misled and extremely disappointed. During the sales process, I verbally raised concerns about the air suspension feeling off with two dealership employees before completing the purchase. After taking delivery, that same concern continued. Almost immediately after leaving the dealership, I also experienced a recurring TPMS warning, which I reported to my salesperson. During my drive back to Albuquerque, I began noticing concerning brake feel as well. In less than 500 miles, I am now dealing with multiple mechanical and safety-related concerns on a vehicle I just purchased. The dealership did tell me that tires had been replaced. What I did not realize until after delivery was that only two tires had been replaced with inexpensive tires of a different brand from the other two on this AWD Volvo. I have also since noticed poor paint touch-up work and defects that were not readily apparent to me during the sales process. These discoveries have seriously undermined my confidence in the dealership's reconditioning and evaluation of the vehicle. The finance experience has also been frustrating. The finance manager told me he would send revised finance documents first thing Sunday, July 5, before leaving for vacation. Despite repeatedly calling Camelback seeking follow-up from the finance department, I received no response and still have not heard back from the finance manager. I understand that I purchased a used vehicle and did not expect perfection. My concern is the pattern and timing of the issues, particularly the suspension concern I raised before completing the sale and the additional mechanical concerns that surfaced almost immediately afterward. At this point, I have completely lost confidence in the vehicle and the transaction. I am asking Camelback management to unwind the sale and accept the XC90 back. I hope senior management chooses to address this professionally and work toward a fair resolution. I will update this review based on how the dealership responds.