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AutoNation Nissan Chandler

(1,713 reviews)
Visit AutoNation Nissan Chandler
Sales hours: 10:00am to 6:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (877) 805-3125 (877) 805-3125
Used (855) 913-2946 (855) 913-2946
Service (855) 913-2816 (855) 913-2816

Reviews

(1,713 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Nissan Chandler from DealerRater.

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The dealership shows low prices on their website and then

The dealership shows low prices on their website and then adds thousands of dollars in nonsense fees to the product price of the car. I will never buy another car from Autonation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Michael, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2828 to discuss what we can do to help.

Mike and Jake were great.

Mike and Jake were great. Easy to work with and made the deal go smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Francis, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

I don’t usually take the time to write a review, unless

I don’t usually take the time to write a review, unless it’s a terrible experience. But in this case just the opposite occurred, my wife and I had a great experience with AutoNation Nissan Chandler. They were professional, knowledgeable, helpful, yet not too pushy just trying to make a sale and answered all our questions during the whole pre and post process. I would absolutely recommend them to someone looking for a quality vehicle with quality service and support. A special shout out to Billy (sales), David (finance), and Jennifer (service adviser). Great team, great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your response, we love Five Stars if you need anything, be sure to give us a call Thank You very much, Patrick McDonald AutoNation Nissan Chandler Customer Experience Manager 480-461-4336

Very fast and no B's when buying the salesman and finance

Very fast and no B's when buying the salesman and finance manage were excellent to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Great overall experience.

Great overall experience. Jake was our sales person and he was very easy going and relatable. No pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words. We try hard to get the 5 stars. If there is anything you need, do not hesitate to ask us. Thank you, Patrick McDonald Customer experience Manager AutoNation Nissan Chandler

I had a great experience buying my first car here !

I had a great experience buying my first car here ! Thanks to Cameron the process went smoothly and as well as I could have hoped !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kaileya, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Beware: The AutoNation Nissan Chandler (AZ) service

Beware: The AutoNation Nissan Chandler (AZ) service department does not routinely follow up on callers or even return phone calls when asking for information about announced recalls. I have been receiving emails and letters from NissanUSA alerting me that my model Nissan has an open recall and to contact my dealer for scheduling an appointment to apply the remedy. These notices specifically stated that they already had a remedy and to schedule the visit. However, when I contacted the dealer, they informed me that NissanUSA did not yet have a remedy in place, despite the notices I received stating the opposite. This has been going on for 3 months. Just this past month, I received 2 more notices from NissanUSA asking again that I schedule the repair visit. After I called and left 3 messages with 2 service department people, including the manager, I called NissanUSA and discussed the matter with them. They informed me the remedy had been forwarded 2 months ago to all Nissan dealers, including the 3 in my area. They then tried to contact my dealer themselves while I was on the phone with them but said they were unable to locate anyone to speak with who had any knowledge about the recall and its remedy. I then called the dealer again and asked that whoever handled this matter call me back to schedule the remedy. No one ever called me back that day nor the day after. So, I called another local dealer (East Valley Nissan) and was able to schedule my car the following day to apply the recall remedy. Problem solved. I will no longer deal with AutoNation Nissan Chandler for any future vehicle needs I may have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Very professional and excellent service thank you y’all .

Very professional and excellent service thank you y’all .. will be back for my other car ..!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

They worked so hard to get me the car I wanted.

They worked so hard to get me the car I wanted. I appreciate everyone involved in the purchase of my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Advisor was super friendly and seemed accommodating until

Advisor was super friendly and seemed accommodating until it was time to pick up vehicle. Prices were ridiculously high, requested services not performed, recommended services overpriced and not necessary and vehicle not available as promised. Advisor recommended services that were not needed and when questioned he made up information attempting to justify recommendations. Had return two times in the next 10 days to have services completed correctly. Being nice doesn’t disguise lies, shoddy work or price gouging. Awful, insulting and disrespectful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us feedback. We would like to have a better understanding about your experience. Please reach out to us at (480) 630-2828 at your earliest convenience and we will do our best to resolve this with you.