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Commerce Chevrolet

(56 reviews)

Reviews

(56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Commerce Chevrolet from DealerRater.

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Bought over the phone made the process easy.

Bought over the phone made the process easy. Allen Fansler is the best. He even delivered my new truck to my work. This whole group of professionals are the best.

Bought over the phone made the process easy.

Bought over the phone made the process easy. Allen Fansler is the best. He even delivered my new truck to my work. This whole group of professionals are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your feedback, Calvin! We're glad to hear you had a great experience with Allen and our team at Commerce Chevrolet. It's great to know that we could make the process easy for you and deliver your new truck right to your work. We look forward to seeing you again soon. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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Saw a truck I wanted that was not on the lot yet but was

Saw a truck I wanted that was not on the lot yet but was on their website. Allen Fansler and Chris Graves kept in touch, they even went on got it from the storage lot so I could get it before the month ends so I could get the special rate for financing. Allen even delivered it to my work. Daniel and Frank got me the payments I wanted. This was the easiest buying experience I’ve ever had.

Saw a truck I wanted that was not on the lot yet but was

Saw a truck I wanted that was not on the lot yet but was on their website. Allen Fansler and Chris Graves kept in touch, they even went on got it from the storage lot so I could get it before the month ends so I could get the special rate for financing. Allen even delivered it to my work. Daniel and Frank got me the payments I wanted. This was the easiest buying experience I’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Trey! We're happy to hear you had such a positive experience with Commerce Chevrolet. It's great to know that Allen, Chris, Daniel, and Frank were able to assist you in getting the truck you wanted and making the process seamless. We appreciate your feedback and look forward to serving you again. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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Brandon is my go to guy for cars.

Brandon is my go to guy for cars. I just bought my 3rd vehicle from him today. I've gotten 2 Trax and now a Denali and I couldn't be happier! After I bought my first car, I told Brandon I would follow him to whatever dealership he went to and that he will be my car guy for life and I will stand by that! I was so excited when I reached out to him and learned he was back at Commerce Chevy. Hes an absolute amazing person and so much fun to hang out with while going through the process. Thank you Brandon! You're the BEST!

Brandon is my go to guy for cars.

Brandon is my go to guy for cars. I just bought my 3rd vehicle from him today. I've gotten 2 Trax and now a Denali and I couldn't be happier! After I bought my first car, I told Brandon I would follow him to whatever dealership he went to and that he will be my car guy for life and I will stand by that! I was so excited when I reached out to him and learned he was back at Commerce Chevy. Hes an absolute amazing person and so much fun to hang out with while going through the process. Thank you Brandon! You're the BEST!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your wonderful review! We're thrilled to hear that Brandon has been your go-to guy for your car purchases. It's fantastic that you've chosen to get your Trax and Denali from us at Commerce Chevrolet. We truly appreciate your loyalty and enthusiasm. We look forward to seeing you again for your next vehicle! Enjoy your new Denali! Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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Amazing the personal was nice to mee and offer a lot of

Amazing the personal was nice to mee and offer a lot of type of car and the I decided the best option for me . Very greatful

Amazing the personal was nice to mee and offer a lot of

Amazing the personal was nice to mee and offer a lot of type of car and the I decided the best option for me . Very greatful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review, Juana! We're glad to hear that you had a positive experience with our team at Commerce Chevrolet and that you found the right vehicle for your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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If you are not good at math, do not buy at this

If you are not good at math, do not buy at this dealership. Actually, even if you are good at math, don't do it. They were extremely shady with projecting payment plans on me, numbers changing every single time they reprinted the same exact paper when we asked for additional information. We did not calculate the initial numbers presented for an 84 month payment plan, but the second print out was 84 months at 16%. There's no way that was accurate. I have good credit and got less than 7% on a shorter payment plan a week later at a different dealership. They also tried selling a "protection plan" that could not be fully explained. Then finally, "Oh! Here's a printout of the contract, except the first page because we couldn't get a blank copy and had to copy from another customer's paperwork." In said paperwork, there were contradictions to what was verbally presented as well.

If you are not good at math, do not buy at this

If you are not good at math, do not buy at this dealership. Actually, even if you are good at math, don't do it. They were extremely shady with projecting payment plans on me, numbers changing every single time they reprinted the same exact paper when we asked for additional information. We did not calculate the initial numbers presented for an 84 month payment plan, but the second print out was 84 months at 16%. There's no way that was accurate. I have good credit and got less than 7% on a shorter payment plan a week later at a different dealership. They also tried selling a "protection plan" that could not be fully explained. Then finally, "Oh! Here's a printout of the contract, except the first page because we couldn't get a blank copy and had to copy from another customer's paperwork." In said paperwork, there were contradictions to what was verbally presented as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with us. We appreciate your feedback regarding the financing process at Commerce Chevrolet. It's important to us that we provide clear and accurate information, and it seems that your experience did not reflect that. We would like to address your concerns in more detail. Please reach out to us directly so we can discuss this further. Thank you again for your feedback. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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This Dealership has Committed Auto Fraud with odometer

This Dealership has Committed Auto Fraud with odometer rollbacks, not disclosing prior damage salvage title, Lying about miles and the sales rep on contracts, title washing. Please beware. They think they will get away with it, bet they didn't think I would find out. I found the proof and there is no denying it. I will be making a call to GMC corporate on Monday. The FTC, The Attorney General, and so on. Everything I am saying I can prove. I will bring this whole scheme down. Watch me. Already spoke to the police.

This Dealership has Committed Auto Fraud with odometer

This Dealership has Committed Auto Fraud with odometer rollbacks, not disclosing prior damage salvage title, Lying about miles and the sales rep on contracts, title washing. Please beware. They think they will get away with it, bet they didn't think I would find out. I found the proof and there is no denying it. I will be making a call to GMC corporate on Monday. The FTC, The Attorney General, and so on. Everything I am saying I can prove. I will bring this whole scheme down. Watch me. Already spoke to the police.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Our team has acknowledged this review.

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Came in with the Wheel of Fortune event.

Came in with the Wheel of Fortune event. Unfortunately I didn’t win this time but my insurance agent won 25k here a couple years back. I read the fine print and went in knowing it was a long shot but hey, I usually have to buy a lotto ticket for a chance to win 25k or 5k but they sent this one to me free of charge!! I needed a new truck so while I was there I was able to accomplish that easy. Got a great new truck with low miles and they gave me top dollar for my trade. Definitely going back for my wife’s next ride. Great guys out there.

Came in with the Wheel of Fortune event.

Came in with the Wheel of Fortune event. Unfortunately I didn’t win this time but my insurance agent won 25k here a couple years back. I read the fine print and went in knowing it was a long shot but hey, I usually have to buy a lotto ticket for a chance to win 25k or 5k but they sent this one to me free of charge!! I needed a new truck so while I was there I was able to accomplish that easy. Got a great new truck with low miles and they gave me top dollar for my trade. Definitely going back for my wife’s next ride. Great guys out there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Miguel, thank you for the fantastic review! We're thrilled you got to join us for the Wheel of Fortune event, even if luck wasn't on your side this time. We're glad you found a great new truck with low miles and received top dollar for your trade at Commerce Chevrolet. We appreciate your support and look forward to helping you and your wife with her next ride! Safe driving! Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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Nahhhhh.

Nahhhhh. How about the Wheels of Fortune scam mailers going out right now? Got one from this location. You do the "Match & Win" and essentially win, right? Negative. You call the actual location online for this dealership and the operator transfers you to an extension that goes to VM. If you call the number on the mailout, you get a call center. We spoke to one named Mike and another right after that named Osmin(who sounded exactly like Mike, which I pointed out and he sounded shocked to be called out.) Initially they tell you that you've won and want to get your name, number and set up a time for you to come in. I ask lots of questions when it comes to "too good to be true" scenarios. They literally tell you that you've won and to come in for your cash. I finished that call with Mike and decided to call back with questions. That's when I got Osmin, who sounded exactly like Mike from my first call. I asked point blank if we were to go up there would we walk away with what it say we've won on the mail out. I was told yes. Until I asked if they were gonna make us spin a wheel to find out we actually didn't win said prize on mail out. He then stuttered, got real fidgety over the phone and said..."ohhhhh, yeah....you have to spin it to see if you won for real". None of it is printed on the mail out, so it's a full blown scam just to get people in there to listen to a sales pitch for cars no one can afford right now. I told him that none of what he was telling me is anywhere on the mail out and asked him why he was being deceiving. I think about people who will get these, think they've won, spend money on gas driving there to be deceived. Not cool. Especially all for foot traffic in your showroom. In the end, I asked to speak with a manager by the name of Ray. Been waiting for a while now. *Update* I called back to speak with Manager Ray from the mail out, and was placed on hold only to have the call disconnected and they will now not answer any call. I will be contacting an attorney and the BBB about this dealership and their bad scamming business ethics. But steer clear if any dealership wanting to scam you just to get you there. That tells you everything you need to know about them right from the start!

Nahhhhh.

Nahhhhh. How about the Wheels of Fortune scam mailers going out right now? Got one from this location. You do the "Match & Win" and essentially win, right? Negative. You call the actual location online for this dealership and the operator transfers you to an extension that goes to VM. If you call the number on the mailout, you get a call center. We spoke to one named Mike and another right after that named Osmin(who sounded exactly like Mike, which I pointed out and he sounded shocked to be called out.) Initially they tell you that you've won and want to get your name, number and set up a time for you to come in. I ask lots of questions when it comes to "too good to be true" scenarios. They literally tell you that you've won and to come in for your cash. I finished that call with Mike and decided to call back with questions. That's when I got Osmin, who sounded exactly like Mike from my first call. I asked point blank if we were to go up there would we walk away with what it say we've won on the mail out. I was told yes. Until I asked if they were gonna make us spin a wheel to find out we actually didn't win said prize on mail out. He then stuttered, got real fidgety over the phone and said..."ohhhhh, yeah....you have to spin it to see if you won for real". None of it is printed on the mail out, so it's a full blown scam just to get people in there to listen to a sales pitch for cars no one can afford right now. I told him that none of what he was telling me is anywhere on the mail out and asked him why he was being deceiving. I think about people who will get these, think they've won, spend money on gas driving there to be deceived. Not cool. Especially all for foot traffic in your showroom. In the end, I asked to speak with a manager by the name of Ray. Been waiting for a while now. *Update* I called back to speak with Manager Ray from the mail out, and was placed on hold only to have the call disconnected and they will now not answer any call. I will be contacting an attorney and the BBB about this dealership and their bad scamming business ethics. But steer clear if any dealership wanting to scam you just to get you there. That tells you everything you need to know about them right from the start!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Garrett was super helpful and made the sales process very

Garrett was super helpful and made the sales process very easy not to mention I love my new jeep!

Garrett was super helpful and made the sales process very

Garrett was super helpful and made the sales process very easy not to mention I love my new jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review Commerce Chevrolet, Dylan. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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Still waiting

My experience split into two parts Before I pay them was super helpful to get me a loaner truck and start working on my truck go above and beyond 2nd part after I pay 1650.00 Monday after thanksgiving I returned 5 minutes after picking up my truck because was having the same issue and now im getting the run around to get it fixed waiting on a vehicle I can borrow for them to fix my truck Today is December 28 still waiting on

Still waiting

My experience split into two parts Before I pay them was super helpful to get me a loaner truck and start working on my truck go above and beyond 2nd part after I pay 1650.00 Monday after thanksgiving I returned 5 minutes after picking up my truck because was having the same issue and now im getting the run around to get it fixed waiting on a vehicle I can borrow for them to fix my truck Today is December 28 still waiting on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, Kathryn. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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