Trend Motors VW

Service department they rip me off with labor for serpentine belts replacement and Im sure i will never gonna put my foot at trend motors again.

Awesome service awesome dealership every time I go there they never cease to amaze me with their great customer service. I bought my vehicle from them and with their service they provide me currently they have a dedicated customer for life

Very friendly. Always fair and reasonable. Took great care of my car over the years. Great people. The lounge area is very comfortable, although they are happy to drive you home if you want that too.

Came in knowing what I wanted in a vehicle and we negotiated a fair price. It was a painless buying experience. What more could someone ask for!

I have leased twice with Trend Motors, and couldn't be happier. The staff is so friendly, and very considerate of my needs. I feel valued with the services that are available to me through leasing a car with Trend. For as stressful as it can be when buying a new car, Trend is helpful in every step in the process!

At purchase time, I encountered the following issues: - Car readiness. When I arrived, car was not ready, even though I was assured it would be. Rearview camera was disassembled and not working. I did not receive an explanation why I was promised a deliverable car while this car was not. Additionally, Dealer insisted that I could only repair the camera at their dealership, and that the repair will probably be covered if I went to another dealer. This turned out to be a lie. Douglas VW, my local dealer assured me they would take care of it under warranty and they did. - Loan. On the phone agent (Bill Backes) unofficially quoted me to expect around 2.4% loan APR, while in reality came to 4.4%, and I was told that 2.4% was far outside rate I could hope to get. No clear explanation as to why 2.4% APR was informally quoted on the phone. - I experienced high-pressure tactics for purchase of options I did not need. I did not like it, but at least this is part is not dishonest. Under the high-pressure sales tactics, I have purchased an expensive ($2500) warranty provided by Warranty Solutions. I purchased it under personal assurances from Manager Scott Saccamona that ?Customer may cancel and receive a full refund after 90 days and before 12 months of purchase?. Shortly after, I had changed my mind about it, and contacted Mr. Saccamona about cancellation. Mr. Saccamona bounced me around to different people, including finance manager Mike, and after insistence on my part, they agreed to process refund *in person only*. I insisted that it is extremely inconvenient for me and asked them for any kind of way of doing it by mail, but they would not allow it. One time, when I had an occasion to be near the Dealer, the Dealer refused to see me re: this, citing being busy. All in all this was going on for 2-3 weeks. Just by luck, I decided to try to cancel directly with Warranty Solutions, and I was able to do it in 5 minutes simply by emailing them a signed request. Within minutes of completing it (and forwarding a courtesy copy to Dealer), I received an abrupt and angry phone call from Mike accusing me of, I am not actually quite sure of what. But Mike was angry with me, that?s for sure! Importantly, the cancellation policy stated by Warranty solutions (and hidden deep in contract terms) stated that no-fee cancellation was only possible *within 60 days* of purchase, while Dealer stated it was *NOT possible before 90 days*. Further, the refund was to be processed through the Dealer. Dealer would not provide any refund timeframe, and left my 5 or 6 email reminders unanswered. Eventually, after calling Warranty solutions directly, Dealer?s accounting department directly, as well as VW credit directly, the refund was processed. In sum, at Dealer, I experienced the following: -Grossly incorrectly quoted loan APR on the phone. -Misrepresentation about car readiness. -Lying about me having to come to dealer to repair broken rearview camera -Lying or being incompetent about the terms of the warranty contract. -Lying about inability to process warranty cancellation by mail. -Inappropriate and almost threatening manner of interacting with me. I escalated this to VW regional (Bradford S., Region Case Manager), who *ignored* all claims and paperwork I presented. I escalated this to VWoA Executive. They apologized and offered a token compensation, but I didn't get a sense there were any stern talking-to with the Dealer.

At purchase time, I encountered the following issues: - Car readiness. When I arrived, car was not ready, even though I was assured it would be. Rearview camera was disassembled and not working. I did not receive an explanation why I was promised a deliverable car while this car was not. Additionally, Dealer insisted that I could only repair the camera at their dealership, and that the repair will probably be covered if I went to another dealer. This turned out to be a lie. Douglas VW, my local dealer assured me they would take care of it under warranty and they did. - Loan. On the phone agent (Bill Backes) unofficially quoted me to expect around 2.4% loan APR, while in reality came to 4.4%, and I was told that 2.4% was far outside rate I could hope to get. No clear explanation as to why 2.4% APR was informally quoted on the phone. - I experienced high-pressure tactics for purchase of options I did not need. I did not like it, but at least this is part is not dishonest. Under the high-pressure sales tactics, I have purchased an expensive ($2500) warranty provided by Warranty Solutions. I purchased it under personal assurances from Manager Scott Saccamona that “Customer may cancel and receive a full refund after 90 days and before 12 months of purchase”. Shortly after, I had changed my mind about it, and contacted Mr. Saccamona about cancellation. Mr. Saccamona bounced me around to different people, including finance manager Mike, and after insistence on my part, they agreed to process refund *in person only*. I insisted that it is extremely inconvenient for me and asked them for any kind of way of doing it by mail, but they would not allow it. One time, when I had an occasion to be near the Dealer, the Dealer refused to see me re: this, citing being busy. All in all this was going on for 2-3 weeks. Just by luck, I decided to try to cancel directly with Warranty Solutions, and I was able to do it in 5 minutes simply by emailing them a signed request. Within minutes of completing it (and forwarding a courtesy copy to Dealer), I received an abrupt and angry phone call from Mike accusing me of, I am not actually quite sure of what. But Mike was angry with me, that’s for sure! Importantly, the cancellation policy stated by Warranty solutions (and hidden deep in contract terms) stated that no-fee cancellation was only possible *within 60 days* of purchase, while Dealer stated it was *NOT possible before 90 days*. Further, the refund was to be processed through the Dealer. Dealer would not provide any refund timeframe, and left my 5 or 6 email reminders unanswered. Eventually, after calling Warranty solutions directly, Dealer’s accounting department directly, as well as VW credit directly, the refund was processed. In sum, at Dealer, I experienced the following: -Grossly incorrectly quoted loan APR on the phone. -Misrepresentation about car readiness. -Lying about me having to come to dealer to repair broken rearview camera -Lying or being incompetent about the terms of the warranty contract. -Lying about inability to process warranty cancellation by mail. -Inappropriate and almost threatening manner of interacting with me. I escalated this to VW regional (Bradford S., Region Case Manager), who *ignored* all claims and paperwork I presented. I escalated this to VWoA Executive. They apologized and offered a token compensation, but I didn't get a sense there were any stern talking-to with the Dealer.

Do not take your car here for service. The customer service is awful. My husband is in the military, so we have lived all over. I have never had such poor service from a VW dealer. I even took the time to call the Service Manager to express my disappointment. I didn't even get an apology.

Trend's Service Manager, John, took time out to work with me on the entire process of registering for and preparing for the engine modification for my 2013 Jetta TDI - and for the actual engine modification process itself. I couldn't be happier with my Jetta, and now that everything is in proper order, I feel confident in driving my safe, still fuel-economical VW. I am grateful for the special care and concern John, Meg, and the entire Trend staff show, to make sure their customers are completely satisfied with these wonderful vehicles - and are assured that the extra caring and superior customer service we have received (in this case, for the past 40 years!!!) will continue for us as long as we drive our great automobiles!!!! Many thanks again!!!!

My car had to have work done that took 1 1/2 days . They went out of their way and beyond to meet my needs. Awesome!