Crews Subaru

Crews Subaru is always awesome in that they go above and beyond to not only take care of your auto, but they take care of the customer as well.

Highly courteous and professional..took time to explain all available options. Listened and responded to me meeds and wants .did not try to oversell

I recently attempted to reach out to the service manager regarding my experience at Crews Subaru. I asked my service advisor for a call from the service manager, I reached out by phone, email, and text when I received Daniel Noble's information, but I never got an acknowledgment or a call back... after days of trying to contact him. I wasn't asking for money off my service. I was asking for answers to the questions below, in hopes he could help me understand what happened or what was being done to correct the operational issues that led to my experience this time: 1. What is the process or what occurs once I approve or decline a service using the multipoint inspection/recommendation webpage? 2. After declining the radio replacement, why was a new radio ordered, and why did Nicole have to stop them from installing it? How far did they get with the unapproved installation? Why was Nicole trying to schedule a time for me to bring my car to the shop to have the radio installed when my car was already there? Was my car on property at the time? 3. How was the incorrect catalytic converter ordered? Why did the parts department quote and order the wrong part without the technician or service advisor noticing? 4. It sounds like my original service advisor recently had a baby and is going to be out for several weeks. If he is on FMLA, why is he being required to work when he needs to be taking care of his family? 5. Having a baby is not a surprise. Was there a plan in place to transition his work load to other advisors once his baby was born? If so, why wasn't this service picked up by another advisor? Was Nicole supposed to take over his workload? 6. Why am I reaching out to you instead of the other way around? Were you aware of this situation prior to me reaching out by phone, text, and email? I certainly don't blame my service advisors in this situation. If anything, I'm concerned that the leadership in the service department is so poor that it's leading to lots of other operational/communication issues that ultimately hurts the customer with extended delays and mistakes. Crews used to have such a fabulous reputation, it's why I bought my car there. In other parts of the country, Subaru is the pinnacle of reliability and service excellence. I don't know what happened to this dealership, but their service department is slipping fast. This isn't a sign of a business trying to "do the right thing" or "be your friend in the car business." This is a sign of gimme my money and stop complaining. If it's this bad on the customer side, can you imagine what the front line employees are dealing with every day without adequate support from their leadership? You still have my car, by the way... 3 weeks now, for a catalytic converter replacement and oil change.

Great people to work with. Chris M. made the process very easy, answered all my questions, very patient while looking at different models and were knowledgeable on each.

I bought my Forester from Crews and they are the only ones who have worked on it (oil changes and tire rotations). The service team is honest about how long something is going to take (the lobby is very comfortable) and don't pressure you about an upsell.

Always a great experience there! Friendly, respectful, professional. I have never experienced anything like this at any other dealership.

This dealership is awesome! We first spoke to Tracie and from the moment we spoke to her she made us feel comfortable and her kindness and customer service were amazing! . We walked into the showroom and all the salesman welcomed us with open arms. Dan took me on a test drive and he explained everything about the Subaru. His knowledge and expertise was welcomed since I never owned a Subaru before. The process of buying the car from Crews Subaru was so easy! I love my Subaru Outback Wilderness! This dealership is customer service at its BEST! Thank you to all !!!

Buying a new car can be grueling, but not if you depend on Crews Subaru of Charleston. The purchase of our 2025 Forester could not have been easier or more pleasant. The staff is knowledgeable and considerate and went out of their way to accommodate our questions and concerns. We highly recommend Crews Subaru.

Great experience at Crews!! Everyone is extremely friendly and helpful! Not to mention that management is willing to deal to make a deal!

I appreciated the total team effort to complete my deal Quick and easy well planed out and organized