Amigo Toyota

Back and forth is all I’m doing with on getting my vehicle fixed. It was easy for them to tell me what was needed. Now taking more time. Been here at 1 and now they can’t have fixed. I have no ride home 40 miles away

I brought my fob along with a new fob to be programmed. Claudio came to me and said that they can't program this key and I said that's my key because it didn't have the hidden key inside it because I keep that key on my key chain with my other keys. They ended up erasing my key and programming the new key. Because I got the new key from an eBay seller who has 100% positive feedback, (Brad, the manager) twisted things around and blamed the eBay seller telling me the key was registered to somebody else, but it wasn't because it got programmed. They didn't complete the program cycle. I got all this information about what went wrong from a service department at another Toyota dealership. I would have believed that if it wasn't for the fact that Claudio brought my key to me to tell me that it can't be programmed. What the mechanic did was program the new key but removed the original key from the system and once it's removed it can't be reprogrammed for theft protection. They also tried to charge me for the service, but I didn't pay it because they made the mistake. I made a case about it but the lady (car care specialist) sided with Brad and didn't even call me to hear my side of the story. They owe me a key fob but, of course, deny that they do. It's ugly that they didn't admit that they made a mistake and make it right. I think I will service my car at a dealership in Albuquerque instead of in Gallup from now on.

Chester was awesome! Really nice guy! The cashier lady really really nice too. there was some kind of minor problem, but Chester fixed it...When i come back i will go to Chester.

The sales people in the lobby and those in the service department were very nice. They offered coffee and also a ride to the mall or wherever while waiting for our ride to get fixed. I even got a car wash.

Free Oil Change for 25,000.00 on Toyota Care, Free coffee, A Large Waiting Room with chairs and Tables, good customer service, clean bathrooms and having to go over the ticket sharing what needs to have check, too. All good.

Detailed description of oil change and punctured tire. They were able to walk me through service of the oil change, air filter replacement and repair of the tire.

Everyone was knowledgeable and friendly. They made me feel that I truly matter, and that they appreciate my business. I rate my experience excellent, and will continue taking my vehicle there, and will recommend Amigo Lube Center every chance I get.

it was a quick and efficient service. while waiting, i could be transported to anywhere if i needed to. had coffee as well.

We were on vacation and we hit the 15000 mark for our scheduled maintenance and since we were staying the night in Gallup we took a chance the next morning that you could perform the maintenance for us. We drove up and you took care of us right away and we are greatly appreciative of the great service we received. Top notch crew !!!

The front desk person coming around and telling us how the guys in the back are doing and how soon our vehicles would be done. Great and friendly.