Mercedes-Benz of Silver Spring

If you are looking to buy a Mercedes-Benz, do yourself a favor and ask for Mr. Chevist Mitchell. This was my third time buying a vehicle from this dealership, but it was my first time working with Mr. Mitchell, and he made an incredible impression. He is genuinely sincere, funny, and had a wonderful personality that made the entire experience enjoyable. What stood out the most was how extremely patient he was with all of my questions and requests. He never pressured me and made sure I felt completely comfortable every step of the way. Thank you, Mr. Mitchell. I will be back for my fourth, soon!

I just bought my third Mercedes from this dealership, and once again, the experience was top-notch. Salesperson Chevist Mitchell and his manager, Carlos Arias, were extremely professional, transparent, and easy to deal with from start to finish. Buying a car can often feel stressful, but they made the entire process smooth, straightforward, and completely hassle-free. They respected my time and went above and beyond to ensure I was happy. This is my third time purchasing a vehicle from them for a reason. Their exceptional customer service keeps me coming back. If you are looking for a new car, go see Chevist and Carlos. I will definitely be back for my fourth!

The experience with Edward Moore in Sales is so great … this is our 3rd new car bought there!

I walked into Mercedes-Benz of Silver Spring on a Saturday afternoon and Julian Chin immediately met me at the welcome counter. I had a good idea what I wanted and Julian was an absolute pleasure to work with. He was personable and professional, answered all my questions, and followed up off-hours on how I was doing with my new vehicle. May Shyne, in the Finance department, was equally great to work with. I've bought my share of vehicles over the years and this was, by far, the easiest, quickest, and most convenient experience I've ever had.

I bought my car at MB of Silver Spring in 2018, and I have depended on the team there to keep it running as a Mercedes should. Always friendly and easy to work with.

I took the day off work on Friday to go look at a 2025 Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles to look at the car and knew what our out the door number would need to be to make the deal work. Immediately we popped the trunk and the trunk wouldn’t close, being they’re not a Lexus dealership, Carlos called someone he knew at one and stated it could be due to the key battery, but it’s still under warranty so we could take it to a Lexus dealership close to us to be fixed. We gave Elaina our numbers and she came back with the most insulting offer- I had 2 offers for my trade in at $20 & $21k they refused to acknowledge since it wasn’t “printed out.” But we told them as long as we could make a deal that would pay off our trade and get the new car to our out the door offer we didn’t care. They offered $18,500 for the trade, and kept their number for the Lexus the same. My husband couldn’t believe they refused to budge on a USED Lexus when brand new ones were going for the same price. When Carlos walked over, he did agree to our trade number, but immediately seemed to have an attitude. As my husband told him he wasn’t there to entertain games, Carlos started raining his voice and my husband raised his. At this point we were insulted, and decided we could just get a new car for the same priced with a working trunk. Keith, the GM, came out following us and we told him what we needed in order to make the deal work. He understood and stated he would crunch some numbers and call us in the morning. We agreed. On the drive home we decided if they could at least get to $53K we would make the deal work, but Elaina called the next morning stating they were only willing to come down $1000 off the original price. I let her know we would pass, but later text her what we were negotiating at the new Lexus dealership. I really hoped to work with her and wanted to give them the chance to earn our business. She requested to see the numbers in writing, so I sent them to her and got a text from Noah Greaney asking us to call him to chat and see if we could figure this out. By this point, the new dealership had agreed to exactly what we wanted on the brand new NX 350h Luxury, so that’s what I drove home. I responded to Noah this morning letting him know what our final numbers were and I hope that whoever does end up doing a deal with them doesn’t endure the disappointment we did from especially Carlos. For him to be in the business he is, I am still very shocked that he behaved the way he did.

I had an excellent buying experience with Julian Chin from start to finish, including the registration hiccup (not Julian's fault...lol). Julian was very professional and knowledgeable about the GLC 300 and even added a few known tips about the vehicle. He respected my time and answered every question. There was no hidden agenda to pressure me to buy the SUV. Julian Chin followed through on every step of the process and even checked on me after I had the SUV for a few days. I would highly recommend Julian Chin if you want to buy a Mercedes-Benz!

I had the pleasure of working with Julian Chin at the Silver Springs Mercedes-Benz dealership. Julian was extremely helpful, efficient, knowledgeable and friendly. He went above and beyond to be sure my purchase was smooth and successful. If you're in search for a car then ask for Julian Chin you will not be disappointed!! Also, May Shyne who is the Finance Manager made this a pleasurable buying experience! Thank you both. - D. Brinsen

Edward Moore is an exceptional sales representative. My experience was 100% satisfied I will highly recommend him. This is my 4th vehicle purchased with him. We traveled from Atlanta Georgia to do business with him.

Julian Chin has been a phenomenal sales person in our acquisition of the 2023 Mercedes EQE.350. I was impressed with how quickly our process of purchase has been. I would highly recommend Julian to my friends and family.