Reviews
"I Went to Jared!"
Jared is amazing!!!!! I was very scared about going to a dealer to get a new car cause sales people can be rude and sneaky sometimes but Jared made it all better. He treated me with respect and did not try to sell me what he wanted instead he made sure I got what I needed and what I could afford. Made my time at the dealer very pleasant. U NEED TO COME SEE JARED!!!! WILL NOT REGRET IT!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your heartfelt response Angel and Maria D. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Jared lead you to your new vehicle, and we will certainly share your feedback with him and the team. Please do not hesitate to call or pop back in to see us at Heritage Chrysler Dodge Jeep RAM Owings Mills. Thank you again Angel and Maria D. and have a great day!
"I Went to Jared!"
Jared is a very friendly dealer. I got a good deal on a 2015 Dodge Durango, the new family car, and a good trade-in for my 2013 Camaro.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Jesse, thank you for taking some time to write this positive review. Heritage Chrysler Dodge Jeep RAM Owings Mills would like to congratulate you on your new 2015 Dodge Durango, an excellent choice. We thank you for your encouraging comments and will be sure to pass them on to Jared and the team. Should you and your family have any questions about your new Durango please feel free to stop in or call, we would love to help. Thank you again Jesse and have a great day.
"I Went to Jared!"
Jared was very friendly and knowledgeable about the Jeep I was interested in as well as other options. He ran through the features with me and made sure I understood key features before I drove home. The paperwork process, specifically waiting for a finance manager, did seem to take longer than it should have, especially since I had financing already arranged.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
YveB, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Jeep! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. Thank you again Yveb and have a great day.
"I went to Jared"
I went to Jared and I am......ECSTATIC!!!! He was pleasant and helpful throughout the whole process. I was in a bad lease previously and had a horrible experience. Jared listened to me and informed me I would not have that experience again. Lets say I left with a new 2015 Dodge Charger. I love this car. My wife bought a Chrysler Town and Country from the dealership a couple of years ago and their service is the best around. I thank Jared for taking time to explain the car, features, test drives, and also car care plan. At no time did I feel like I was being hustled or taken advantage of. I will be going to Heritage for all of my car needs and will be going to Jared. Also Roman with the finance team really broke down everything. I also spoke with Melvin with the Parts/Maintenance team and he talked to me about future things I would like to do with my car. Very informative. Customer service is a dying these days but Jared's, Roman's, Melvin's stellar service truly made my day wonderful. All the staff were great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Phil, thank you for your encouraging review of your experience with Heritage Chrysler Dodge Jeep RAM Owings Mills. Reviews like these are exemplary of why we make customer service a top priority. We constantly strive to ensure that our customers receive the best possible service. Members of our team like Jared, Roman, and Melvin are crucial in maintaining that goal and assure you that their efforts will not go unrecognized. We are able to use this experience to motivate our entire team to continue providing top quality customer service. In maintaining this high level of service and encourage you to come back with any questions or automotive needs. Thank you again Phil for sharing your experience, have a great day. Happy driving!
My online experince
Your online person" Erwin Scofield" was awesome... He provided me with all the information need for me to decide travel from my home (where I have 7 dealerships within 45 minutes). I 'm looking forward to meeting him in the next few days, to close the deal. And most definitely..... the price is right!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Nathan. Heritage Chrysler Dodge Jeep RAM Owings Mills thanks for the positive feedback on your most recent car buying experience. Even though it is still in progress we look forward to hearing more positive feedback. Please keep us updated with your purchase so we can guarantee your satisfaction. Feel free to contact us with any questions we would love to help. Thank you again for your positive feedback, and have a great day.
"I Went to JARED!"
If you want to buy a car, "Go To JARED!" The service that he provided was excellent and so was the price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Brian, thanks for taking time to write us this positive review. At Heritage Chrysler Dodge Jeep RAM Owings Mills we strive to provide everyone with a great experience, so we are thrilled to hear that your visit was a superior one. If you should have any questions or service needs please stop in any time. Thank you and have a great day.
In with the old, out with the new!
I traded my Jeep for a Chrysler 200. The process was haggle free, and I never felt uncomfortable or pressure! My mother got her Chrysler here too, and we will be back for our next cars! Thanks Ed & Tony! Thanks for the good laughs too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steph C, thanks so much for your positive feedback! We were very glad to assist you in your trade-in/purchasing experience. We are pleased to know you had a great experience and Ed and Tony were able to help to along the way. Please stop in any time for any of you automotive needs. Thank you again Steph C and have a great day.
"I Went to Jared!"
Jared was probably the best guy we could have chosen to sell us a car. So willing to help us out, for whatever car our lovely daughter wanted. He had me cracking up with his great sense of humor. Most fun I ever had at a car dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dena and Kaitlyn. Thank you very much for the terrific feedback! We are delighted to hear that Jared provided your family with the best car buying experience. I will be sure that he receives your kind comments! Moving forward, if you should have any questions about your new vehicle, please do not hesitate to contact us. We would be happy to help. Thanks so much Dena and Kaitlyn and we hope to see you all again soon!
"We Went to Jared!"
Our experience when purchasing our new 2015 Jeep Wrangler Rubicon Hard Rock was EXCELLENT! Jared went above and beyond what we expected when helping us find our "perfect" Jeep. Beyond that his attention to detail and service was impecable. He helped us late in the evening and all day to get us what we needed (and we had very specific car requirements!). We appreciate his diligence and willingness to help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Leslie and Tommie D! In response to your review, I want to take the time to thank you for your positive feedback. We are pleased to hear that Jared was a great assistance in purchasing your 2015, Jeep Wrangler Rubicon Hard Rock, and we will certainly share your kind comments with him. If you should have any further questions or an in need of a service visit, please do not hesitate to contact us. Thank you again Leslie and Tommie D. and have a great day!
"We Went to Jared!"
Everybody will know that I went to Jared not only did he get me a car payment better than i expected he had the color of the car i wanted ready to go his service was very professional and made my family feel at home i give him 10 stars. From the moment we entered the show room until the time of leaving off the lot with my first vehicle was GREAT!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good afternoon Donnie and Quiny. Thank you very much for your kind comments. We are delighted to hear that you and your family had a wonderful car buying experience with us! At Heritage Chrysler Jeep Dodge RAM Owings Mills, we strive to achieve superior customer satisfaction and are pleased to hear that you were happy with Jared's service throughout your visit. As you settle in to your new vehicle, please do not hesitate to give us call should you have any questions! Thank you again Donnie and Quiny for taking the time to review us.