Reviews
Didn't Buy
I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong was just great to me. When I'm healthy again. I'm coming for that Challenger. Thanks Tim for a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Greetings garybdiver! Thank you for stopping by Heritage Chrysler Dodge Jeep RAM Owings Mills. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Outstanding salesperson!!!
Rich Shinnick at Heritage Auto Store was an outstanding salesperson. He walked us through each transaction step by step. If you need a competent, patient, and knowledgeable professional, Rich is your guy!!! Thanks, Rich!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear, BG Shaw! We truly appreciate your encouraging words. We are pleased to hear that Rich Shinnick was able to assist you in finding your perfect vehicle! Come back and see us again at Heritage Chrysler Jeep Dodge RAM Owings Mills!
"I Went To Jared"
Exceptional service throughout the buying experience. Professional and personable at all levels
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is exactly how car buying should be! Thank you so much for your kinds words! I hope your family is loving the new vehicle! Happy driving!
Read your fine print on warranty
I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback regarding Heritage Chrysler Dodge Jeep Ram Owings Mills. We apologize you had an unpleasant experience in our Service Department. We cannot locate you on our database but would like to address your questions and concerns. Feel free to reach out to our Service Manager, Brent Ivie, directly at 410-654-7920 or via email at bivie@mileone.com at your earliest convenience. Again, thank you for your time and consideration. We hope we have the opportunity to make this up to you.
Quick, fair & awesome!!!!!
They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I asked that he couldn't answer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep Dodge RAM Owings Mills!
Every one is awesome
I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony and they were all so friendly and professional and just all around awesome, thanks again guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning Jentfer1! Thank you very much for taking the time to leave us such positive feedback. We were pleased to hear that Erwin, Ed, and Tony were able to assist you with your purchase. We will be sure to share your kind comments with them! If you should need any maintenance services performed, please do not hesitate to call or stop by. We would love to see you! Thank you again Jentfer1 and have a great day.
I Went to Jared
Jared was knowledgeable and was not pushy. The financing went smooth and also did not feel like I was being pushed into something I was uncomfortable with doing. Jared helped me find the car we needed while listening to what we wanted. Glad I went to Heritage.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review Clint! We are delighted to hear that Jared was able to make your car buying experience so pleasurable! I hope you are enjoying your new vehicle! Be sure to come back and see us for your first routine maintenance! Happy driving!
Very happy Jeep Buyer
Rich Shinnick couldn't have been more professional and attentive to my needs. I will continue to come back to Heritage. They all worked several days to get me the best deal available. I look forward to driving my new Jeep!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William H. - Heritage Chrysler Jeep Dodge Ram Owings Mills would like to congratulate you on your new Jeep! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your new vehicle as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!
"I Went to Jared!"
Overall experience was excellent. Jared (my salesman) had an upbeat attitude that made the process go very well. Since I am already a repeat customer I will be back. In addition, friends and coworkers will be advised to come see Jared.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your earnest response Mike M. We appreciate your feedback and will be sure to share your encouraging thoughts with Jared! If you should have any further questions or want a little more insight on your new vehicle, please don't hesitate contact us! We would love to work with you again soon.
Really happy
Great experience! Rich Shinnick was very nice to deal with. We are very happy and will continue to recommend Heritage to our family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the awesome review, Joyce and Kevin! I hope you are loving your new vehicle! Come back and see us again soon at Heritage Chrysler Jeep Dodge RAM Owings Mills!