AutoNation Volkswagen Las Vegas

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

Always nice and helpful! I love that they don’t hound me about buying/selling my car like other places while I get work done. Charlotte was able to get me in and out pretty quickly as a walk in, considering they’re booked out for a few months. The only service shop I trust to get things done quickly And efficiently

Jeffrey Lopez is one of your best workers, he knows very well what is customer service and helping others is his mission, Jeffrey thank you very much for your valuable help.

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

The best customer service ever. Very polite, pleasure to deal with. Everyone I came across were very professional. Anthony, the person who did my financing was the superstar.

So far this has been the worst service I've encountered in 50 years of buying cars. Would never recommend this dealer. Have had issues with the car from the moment I purchased it and was told I couldn't get a service appointmeny for 6 weeks. When I went to the appointment they said only 1 qualified person at the dealership could work on my car ( ID.4) No loaner available...Said they'd have it several days. Still not resolved.

Wait in the dealer is too long. No shuttle service or rental car is available. It Took one full week+ to get back my car. How people supposed to commute?

Very helpful and friendly. Offered water and coffee. Comfortable relaxing area. The Employees made me feel like family. Comfortable to come back for any service that I need and I feel that I will be in good hands dealing with them. Thanks for the Experience

Charlotte was great at getting me checked in and out on time. She knew I had to leave to pick up my daughter from school and had everything wrapped up and ready to go when I walked in.

The whole team were great. They were very busy that day but they were able to squeeze me in to do the service. Great customer service.