Reviews
Charlotte is an EXCELLENT customer service person with a...
Charlotte is an EXCELLENT customer service person with a great knowledge of her job and quality
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.
no cosistencey in the repair department 10 or more...
no cosistencey in the repair department 10 or more managers in my time does not give confidence ha ha talk about confidence you asked for a report on at least 5 people who are no longer there
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 605-5802 to discuss what we can do to help.
Great Customer Service. Took care of all of my car needs....
Great Customer Service. Took care of all of my car needs. Easy to schedule appt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mark was very helpful, fast, friendly and professional....
Mark was very helpful, fast, friendly and professional. They have my parts order for my Tiguan right away, went above and beyond my concern on my car. Got me a free carwash that was special!!! its the Best service Dept. in the Valley!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!
Easy - no pressure, clean facility, they had the specific...
Easy - no pressure, clean facility, they had the specific car that I was looking for, even though dealerships are short on inventory.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
I purchased a Tiguan at the dealership with the navigator...
I purchased a Tiguan at the dealership with the navigator broken. Thought it was a settings issue but turned out it was the sensor. The service manager tried to blame me for the broken sensor but I was promised the repair when purchased. I had to go to the dealership manager for the reconciliation of the repair. And as promised the repair was fixed and my new 2019 Tiguan is in prefect order. I do understand that some people want things free but I was promised that they would repair the item. If it was buy as is and they said at the beginning that I would have to pay for the repair I would have taken that into consideration when purchasing the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (702) 605-5802. We look forward to hearing from you.
The service representative (forgot name) was the best rep...
The service representative (forgot name) was the best rep that went and beyond my concerns on my car. He squeezed my 2019 Tiguan to have the battery replaced in less than two hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
The service shop goes truly above and beyond to provide...
The service shop goes truly above and beyond to provide excellent service at a time where everything is over booked and under staffed. Even though appointments are booked through the end of the year they took my car on the spot and got what needed done in a relatively fast time all things considered and even gave me a discount on the final bill.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us a response! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
I had the best experience with salesman Ihor for the...
I had the best experience with salesman Ihor for the second time. He is very good at what he does. I told him what I wanted both times and he always delivered what I asked for. I was real happy with both my vehicles and the deals that he had made with me. 10+ rating
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Margaret, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Definately!
Mark was very helpful, fast, friendly and professional....
Mark was very helpful, fast, friendly and professional. I needed an oil change and I had an appt for December but he went ahead and squeezed me in !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Juanita, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!