Findlay Cadillac Henderson

I'm a purchaser of a new 2026 Cadillac Escalade Platinum Sport and I live out of state. Salesman delivered my car to me without all the dealer installed options on it. Salesman told me the car was all ready. He didn't even know that the options weren't on the vehicle. I finally had the parts installed by a local dealership in my state.

This has been one of the most disappointing “new” vehicle purchases I’ve ever experienced. I leased a brand-new 2026 Cadillac VISTIQ, and within the first 960 miles the vehicle experienced a significant drivability issue after DC fast charging. The vehicle displayed a “Reduced Acceleration – Drive with Care” warning, would not complete charging, and I no longer felt comfortable driving it. I ended up canceling a planned trip to San Diego to visit my family because I lost confidence in a vehicle that was only a few days old. The vehicle is currently at the dealership for diagnosis, but what has been even more disappointing is the lack of customer-focused resolution. I requested that dealership leadership consider unwinding the lease given how quickly the issue occurred, but I was told that because the lease had already been funded, they could not help. I understand that vehicles can have defects and that repairs are sometimes necessary. What separates a great dealership from an average one is how they respond when something goes wrong. In my case, I was hoping for flexibility, empathy, and a willingness to stand behind the customer experience. Unfortunately, that has not been my experience. I am now left with a brand-new vehicle that I no longer trust, while having to pursue other options with Cadillac corporate & the NHTSA. I sincerely hope Findlay Cadillac reconsiders its position and works toward a resolution. Until then, I cannot recommend this dealership based on my experience.

I had a great experience working with Courtney Marvelli and Dylan Kellow at Findlay Cadillac in Henderson. After dealing with around 20 different dealerships, they were the first ones who truly felt honest with me and gave me realistic numbers on both the 2025 Ram 2500 diesel I was buying and my trade-in. I drove about 6 hours to pick up the truck, and unfortunately, it was not ready when I arrived. At that point, I was prepared to walk away, drive home empty-handed, and be pretty upset. Instead, Courtney, Dylan, and the dealership went above and beyond to make it right. They paid for a one-way flight home and covered the cost to ship the truck to me — all out of the dealership’s pocket. What at first seemed like it was going to be a bad experience ended up restoring my faith that customer service is still important to some companies. Things do not always go perfectly with a vehicle purchase, but what matters is how a dealership handles it when there is an issue. Findlay Cadillac stepped up and took care of me. I really appreciate the honesty, communication, and the effort they made to make the deal right.

Bought a 2020 Ford Explorer, Granted it is used and knowingly so I had asked multiple times before delivery of the vehicle on the recon report and it stated the sunroof is operational. Unfortunately when applying for an extended warranty and paying for an inspection the vehicle is not coverable due to the sunroof not being operable. Reached out to my sales person and no response and or help

Dealership was very helpful and attentive. I visited from out of state and they were very accommodating and communicative prior to my visit.

I’ve purchased several vehicles from Findlay Cadillac over the years and have also brought multiple vehicles there for service. Overall, I’ve had good experiences with both the sales team and the service department. The reason I’m giving 4 stars instead of 5 is their loaner vehicle availability. Before the pandemic, I could typically bring my vehicle in for service without an appointment and receive a loaner with no issues. Since then, the number of available loaners seems to have been significantly reduced, making it much more difficult to get one when my vehicle needs service. In fact, loaner availability was one of the main reasons I decided to purchase a Mercedes-Benz for my personal vehicle, as my local Mercedes dealership consistently has plenty of loaner cars available during service appointments. That said, I still own my Escalade and plan to continue having it serviced at Findlay Cadillac because I’ve been happy with the dealership overall. If they could improve their loaner program, I would gladly give them five stars.

Bought an Optiq EV, Rafael Correia was the sales person and he has very in depth knowledge of the vehicle. Dealing with him Marc Alberto, and Ronnie Camden was great - not the pushy people you get at some places.

Joe B. in the service department assisted me with my 2019 XT5 required maintenance. He was most helpful and did not try to "push" extra services. Joe did print out my vehicle's requirements and we did discuss when further services would be needed. I only come to Findlay Cadillac to both purchase and service my vehicles. In the future, I will always confer with Joe.

I was in the market looking for a new Escalade. I arrived at Findlay Cadillac and met Rafael C. He was extremely personable, “non-pushy” towards purchasing a new vehicle, and was very patient with me. Explained to me the options I had and how to go about building my own. When I put the order in, he would communicate with me on the update on the build and delivery. Finally, the day came to make a deal and he was extremely patient and worked WITH me on achieving MY deal. Process went smooth and left there with a brand new Escalade. Very happy! I recommend Rafael and Findlay Cadillac without a doubt!

Tony isn’t just knowledgeable but also very professional and helpful. We didn’t even know we wanted a Cadillac until we met Tony and we have no regrets with the lease or experience leading up to it. Will do business with Findlay again for sure.