Findlay Cadillac Henderson

Joe B. in the service department assisted me with my 2019 XT5 required maintenance. He was most helpful and did not try to "push" extra services. Joe did print out my vehicle's requirements and we did discuss when further services would be needed. I only come to Findlay Cadillac to both purchase and service my vehicles. In the future, I will always confer with Joe.

I was in the market looking for a new Escalade. I arrived at Findlay Cadillac and met Rafael C. He was extremely personable, “non-pushy” towards purchasing a new vehicle, and was very patient with me. Explained to me the options I had and how to go about building my own. When I put the order in, he would communicate with me on the update on the build and delivery. Finally, the day came to make a deal and he was extremely patient and worked WITH me on achieving MY deal. Process went smooth and left there with a brand new Escalade. Very happy! I recommend Rafael and Findlay Cadillac without a doubt!

Tony isn’t just knowledgeable but also very professional and helpful. We didn’t even know we wanted a Cadillac until we met Tony and we have no regrets with the lease or experience leading up to it. Will do business with Findlay again for sure.

Horrible dealership to purchase a Cadillac from. They use an illegal tactic of Bait and Switch scam where they will make a deal with you, based on a specific car with specific down payment, Monthly payments etc... than they run your credit (Which will reduce your credit score) later confirm the deal is on and once you arrive to the dealership, they will completely change the deal against your interest and won't budge. They will add thousands of dollars to your bill. You will be standing there thinking - How can a car dealership specially Cadillac act in this unethical behaviour. The GM will never be available nor will he return your calls. A complete scam artists. Do yourself a favor and get your Cadillac elsewhere.

I would only recommend the sales department due to my distrust of service dept. I am currently contemplating not ever leaving my vehicle ever again with this department. Oil changes, any service that will be same day service only. By any notion by people that work there (in service dept) think that I don’t know and or believe their technology they use for intake of a vehicle cannot be manipulated may need to rethink their thoughts about me…. Don’t like to cause a scene, thinking recent and pass reviews of the service dept should be enough. I may need to find another Certified GM SERVICE DEPARTMENT, and just take it for maintenance it’s not required to leave over night and or involve and sub contractor that’s off sight. It boggles my mind that I was told my car needed to be driving to check my headlights…..WOW!!! Other than knowing the name and location of one of the sub contractors and my fuel level down to a point I myself would never allow, really puts me on edge. I could care less who ur service advisors trust, doesn’t make me trust them. It’s more and likely a hookup for a friend of one of ur employees to use their services.

Deb Topsham is the best sales agent at the dealership.. my service rider, Sara was also awesome.

Daniel’s been a great service writer always took good care of me whenever I’ve had issues

If I could give them 0 stars, I would. Findlay Cadillac is not a good dealership. My girlfriend had been working with them to get pricing to $40,000 out the door on a used Lyriq for days, but never got below $41,500 with very slow communication. She test drove the vehicle and knew she liked it and wanted to move forward. I decided to see if me being a man would make a difference, and wouldn’t you know it, it did. After reaching out via text, within 30 minutes, I got the price to $40,000 out the door. Very frustrating dealing with that and seeing the sexism firsthand. I informed the salesperson, Alex, that I wasn’t the buyer, but my girlfriend was and connected the two of them to proceed with the deal. The deal was made on a Monday evening and we were warned that the car may sell before we were able to come to the lot at 4pm on Wednesday to pick it up due to work and childcare needs. Wednesday morning, we got a text saying the car was still available and confirmed we’d be able to come by at 4pm that day to finalize the sale. In the end, we opted not to go to the dealership to complete the sale, as test drives had already happened and there was no need. So, texts went back and forth for a bit to find out if using an AmEx to make full payment could happen, which it can’t, but a $5000 deposit could be made to lock in the car, and bring a check the next morning to pay the balance. At 5pm, the deposit was made and we were set to pick up the car Thursday morning. At 8pm, a text came through saying the car that we had secured with a substantial payment, had been sold to someone else. Thin apologies were made and the dealership said they’d do their best to find another vehicle to make the deal with. The day after the car was sold, the dealer came with a couple options for vehicles to work a deal with. However, these were going to be $8000-$10,000 more than what we’d previously agreed upon. Other options were Chevrolet Blazer EVs, which are in no way bad vehicles, but to try and offer a Blazer at the same $40,000 as a Cadillac seemed absurd. Days later, a lie was told that the $5000 had been refunded when it hadn’t, only being processed the next day after being asked about it. Overall, the experience with Findlay Cadillac was awful, I would recommend going to any other Cadillac dealership and avoiding them at all costs.

Smitty is great! Very helpful in showing all the details of the car and how to access everything in system. Prompt response when contacted, which is always good customer service in my book! Eman is wonderful and easy to work with. There is no hard selling, the car sells itself. Very pleased with the entire process from start to finish! Overall fantastic customer service

Outstanding experience everyone at the dealership that we had contact with were helpful and courteous. Our salesperson Bryce was outstanding we highly recommend him if you looking to purchase a vehicle.