Gaudin Ford

Watch out do not purchase an extended warranty from them they will not honor it at their location if it's not a Ford when they promised me that they would service my vehicle under their Ford Blue Advantage warranty that was a lie

I traded in a vehicle for a 2021 Ford Explorer. Next day the moonroof didn't work. Ford Service had my vehicle for almost a month and demanded I paid a deductible for a gold certified preowned vehicle! The service advisor, "Al"....avoid. Didn't seem like he knew what he was doing. I had to call multiple times, left messages and rarely received a call back. I had to get a loaner car then a rental since I was going out of town which costs me as well. Horrible customer service from the Service Dept. I will not be going back there for work. My salesman, Etienne was amazing! He went above and beyond for me and I'm grateful for everything he did. Assisted in keeping me updated since Service didn't.

Good trucks, but look closely at the service department. I want to start by saying I like my Ford. This review is about my service experience at Gaudin Ford. I’m writing it as a heads-up for anyone deciding where to buy. My vehicle has been in for service four times in the last six months. Repairs have not been completed quickly, and each visit has meant extended time without my truck. Today I dropped it off for a 7:45 AM appointment to replace a reverse lamp. One of the first things the service advisor told me was that it was Friday and they might need to keep it over the weekend. For a simple repair on a scheduled appointment, that set the wrong expectation from the start. On an earlier visit, they had my truck for close to a week for warranty work. It came back dirtier than when I dropped it off. I don’t expect a detail, but returning a vehicle in worse condition after a week shows a lack of attention. During my service visits, there has also been more focus on getting me into a trade-in or a new vehicle than on fixing the one I have. When I’m in for service, I want the priority to be getting me back on the road. Buying a vehicle is one part of ownership. Having a dealership that can service it reliably is the other. Based on my experience, I’d encourage anyone considering Gaudin Ford to compare other dealerships’ service departments before deciding where to buy. Ford makes a good truck. Just make sure you have a service team behind it that can keep you moving.

Service Advisor cannot even explain TSB definition, he is somewhat very relunctant or lazy or perhaps scared of technical questions. Service advisor always focus on how to make cross and up sale. They should know the technical aspect of it that is why they are called service advisor. They always promise to call you back, and they will never do it. And when you ask them why they did not call you back, they will change the topic of your conversation and show a behavior of reluctance.

lets see they sold me a vehicle that im thirty yes $30,000 upside down on which doesnt even make sense. how could a dealership do that to someone. i wouldntgo there if i were you Ford Country or friendly ford would be a much better choice

Unfortunate I had to even give 1 star. Their service center is the absolute worst. I brought my Ford Fusion Hybrid in with what appeared to be a dead hybrid battery. They kept the car for 7 or 8 BUSINESS days and could not diagnose it. I finally brought it to another place. Diagnosed in 24 hours. Took 5 days to get new battery and installed in 1 day. Gaudin still charged me $230 for 'diagnostics' - which they couldn't perform properly. I'm done with this dealership (and I bought 2 cars here).

Be sure if they promise a warranty that you read all the print. I had the LED display go out during warranty. I couldn't get back into the Gaudin Ford for a bit but they told me not to worry as they discovered the issue during the warranty period. Well when I brought it back in, Gaudin declined to help, even though we all can see the conversation documented on their computer. Then I bought a 36 month warranty battery. It died 5 month into it. They replaced the battery but said they will only honor the new battery as of the purchase date of the old one. So on a 36 month warranty battery they only gave me 24 months. Also even though I bought the battery at Gaudin, they want to charge me $62 to change it out. Watch your pocket book. They are interested in making money more than helping the customer. I will never buy a car from them again.

Mike Acosta was very helpful in getting the service done in a timely manner and always kept us updated. He is one of the very best at Gaudin Ford.

They are very rude in the beginning and not a very nice place and ripped me off they're very deceitful and very unhonest they will rip you off any chance they can they'll even stick their hand out for you to shake it on a deal knowing that the deal was bad very bad place to do business now I have a car that cost me about $20,000 and it won't run and they won't do anything about it because they're a bunch of cheats do not do business with this company

Stole my car and made my call the police, lied every day, hopefully the cops will get them to pay for my car they stole.