Reviews
Fast service.
Fast service. Attentive customer service advisor. Was asked if I wanted to wait or transported somewhere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lithia Chrysler Jeep of Reno appreciates your feedback. We’re pleased to hear that our team provided attentive service for you.
5 years of using Lithia Jeep service center and it’s
5 years of using Lithia Jeep service center and it’s always a great experience. Top quality mechanics.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate your kind words. We're glad you've consistently had great experiences with the service center here at Lithia Chrysler Jeep of Reno. Looking forward to seeing you again when needed!
Everyone we had contact with was very courteous, friendly
Everyone we had contact with was very courteous, friendly and helpful. We do all of our vehicle service through Jeep so decided to buy from Jeep. Thanks to all who helped
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting Lithia Chrysler Jeep of Reno with your service and purchase. Great to hear our team made it a great experience. Drive safe and take care.
Simple the best.
Simple the best. The customer service department and team have absolutely the most efficient and reliable service anyone can ask for when it comes to professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our team. We're glad that Lithia Chrysler Jeep of Reno’s customer service met your expectations.
Said I’d be there an hour and it was over 2 hours.
Said I’d be there an hour and it was over 2 hours. Every time I get my car serviced there some random light comes on that was never on before and they tell me they don’t know how to fix it and I have to go to a dealer. 😠
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Our top priority here is customer satisfaction. I would like the chance to speak with you about your recent experience with our Service Department regarding the subsequent wait time that you have encountered and the warning light in your vehicle. If you would kindly provide your best contact details at a time that works best for you, it would be greatly appreciated. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Great.
Great.customer service, had the parts in stock and got me in the same day
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lithia Chrysler Jeep of Reno appreciates your feedback. We're glad the parts were available and you were taken care of quickly.
Tony is great!
Tony is great!! He services all my vehicles and there is never a glitch. Always done on time and as agreed. He goes the extra mile to make sure his customers are completely satisfied. He gives estimates of the cost for the service and calls if there is anything additional that is needed. Pricing is fair and the service from Tony is exemplary!! Tony is a valuable asset to your Service Dep.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our team. We're pleased to hear about your satisfaction with their service at Lithia Chrysler Jeep of Reno. Safe travels in all your vehicles!
Broke down on the road and you guys took great care of
Broke down on the road and you guys took great care of us to get back on the road . Thanks very much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased we could help you get back on the road. Thanks for trusting Lithia Chrysler Jeep of Reno with your needs. Take care!
Robert called to update me midday.
Robert called to update me midday. Answered or returned calls promptly. He advised me to contact my insurance co. When it was discovered the wiring harness for the fuel tank was damaged by rodents. Thank you as i would not have thought to call them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Lithia Chrysler Jeep of Reno. Happy to hear our team was able to assist you so well. Wishing you smooth travels ahead!
In and out after arriving for appointment.
In and out after arriving for appointment. Mike explained the repair and cost if the extended warranty didn’t cover it. Repair was done in just a few days and pick up was a breeze.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that your visit went smoothly at Lithia Chrysler Jeep of Reno. Our team is committed to providing efficient service and clear information, so we're glad you experienced just that. We appreciate your positive feedback!