Meet Chantel Hughes

Hey Judy, Did you submit the receipts for reimbursement with Hyundai USA, or Lithia Hyundai of Reno? Or, if you can give me a call at 775-682-3352 I'll see what I can do to help. Scott

Trucker, I called and left a voicemail. Please give me a call back at 775-682-3352 and I'll see what I can do to speed things up for you. Scott

Shelby, I am sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and you deserve to feel as though you've been treated as such, so please accept our humble apology. Please understand when it comes to the security of our facility (and that of our customers and their vehicles) we take it seriously. The property is monitored by the staff during hours, and a professional security agency after hours. And while I cannot attest to the physical conditioning of their employees (or whether they are armed or not), I can say they seem to be doing a great job for us as we've not had issues with theft or damage (in sales or service) since we've brought them on. That said, we always advise our customers to leave their valuables at home and leave nothing visible inside their vehicle. We advise this policy because sometimes the work being done to a vehicle either requires the vehicle to remain unlocked, or the work being done disables the electrically actuated locking mechanism altogether. As you may have seen on social media and the news, these days not even a locked door will deter a willing criminal from smashing a window and taking what they want, and we certainly don't want your vehicle damaged while in our care. And of course, when it comes to securing an item as valuable and lethal as a firearm, that task should always be left to the owner, and not the staff of an automobile dealership. Don't get me wrong, most of the employees are 2A supporters like you, but we just do not want the responsibility of securing a customer's firearm. If there was anything else that contributed to the low score, please reach out to me at 775-682-3352 or SRobert@Lithia.com. We value our customers above all, and our goal is to keep our business relationship a strong one. Thank you for sharing your experience and thank you again for the opportunity to serve you, we look forward to earning that 5th star on your next visit. Sincerely, Scott SCOTT ROBERT | CUSTOMER RELATIONS MANAGER | LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Hello, we're delighted to hear that our service center at Lithia Hyundai of Reno exceeded your expectations with their efficiency and kindness. Thanks for sharing your positive experience!

Hello there! Thank you for choosing Lithia Hyundai of Reno. We truly appreciate your support and hope to see you again down the road.

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

We appreciate your feedback and we're glad to know you found our service great at Lithia Hyundai of Reno. We always aim for complete customer satisfaction, so if there's anything more we can do to assist with your concerns about pricing, please don't hesitate to reach out!

Hi Karson! We're glad to know you found our team at Lithia Hyundai of Reno helpful and friendly. It's great that we could assist with your automotive needs before hitting the road. Safe travels!

Thanks for the five stars! We're glad to hear you were satisfied with your service and we look forward to many more visits in the future!

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Thanks

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.